Dejan Pikelja
Glendale,AZ
Summary
Detail orientated self motivated professional. Driven to exceed expectations through independent actions and persistence. Ability to adapt to different management and coaching styles. Ability to prioritize to ensure multiple tasks are completed. Productive in high stress and high volume environments. Driven to work will while under pressure. Ability to process information into useful data. Excellent customer service skills in different environments.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Goodwill
03.2018 - 06.2019
- Communicated with customers and team members to solve problems
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns
- Quickly and accurately counted drawers at start and end of each shift
- Maintained stock to meet expected customer demand
Landscaping Crew Member
LA Landscaping
08.2019 - 11.2019
- Performed planting, watering, mulching, and edging of lawns
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized
- Operated landscaping equipment with focus on safety and machine longevity
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients
- Installed lawns/grass in brand new housing units
- Engaged with customers daily to ensure a satisfactory product experience
New River Off-road Adventure
New River Off Road Rentals
11.2019 - 05.2020
- Assisted with adventure education trip preparation by rigging rzrs, preparing water/gear and planning routes
- Answered questions, pointed out important features and offered further details about the rzr vehicles
- Rescue/recovery of any broken, rolled or lost rzrs and guests on the trails
- Assessed broken or rolled rzrs, creating a parts list and ordering what was needed for the repairs
- Occasionally assisted with the actual repair of the rzrs to get them back in service as quick as possible
Security Guard
Six Flags Hurricane Harbor Phoenix
05.2020 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment/radios during overnight/day shifts
- Responded quickly to incidents and assessed active situations for security concerns
- Within the On Season, monitoring the metal detector and x-ray machine for baggage in order to identify threats that the machine would alert
Tunnel Operator
Cobblestone Auto Spa
08.2022 - Current
- Followed safety guidelines for cleaning vehicles and equipment
- maintained a zero tolerance for accidents within the tunnel itself
- adapted to any in tunnel emergencies to prevent coalitions/damage
- monitored cameras in the tunnel to ensure no errors occurred throughout the entire wash
Education
GED -
Barry Goldwater High School
Phoenix, AZ05.2020
Skills
- Communication
- Basic First Aid
- Leadership
- Cash Handling
- Problem Solving
- De-escalation
- Cultural Awareness
- Critical Thinking
- Time Management
Languages
- Serbian-expert
- Bosnian-expert
- Croatian-expert
Timeline
Tunnel Operator
Cobblestone Auto Spa
08.2022 - Current
Security Guard
Six Flags Hurricane Harbor Phoenix
05.2020 - 08.2022
New River Off-road Adventure
New River Off Road Rentals
11.2019 - 05.2020
Landscaping Crew Member
LA Landscaping
08.2019 - 11.2019
Cashier Team Lead
Goodwill
03.2018 - 06.2019
GED -
Barry Goldwater High School