De’Janae Jenkins-King
Lauderhill,GA
Summary
Dynamic customer service professional with a proven track record at Tees Inc., excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and meticulous data entry. Developed lasting relationships with clients, ensuring repeat engagements and fostering a positive service environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tees Inc.
01.2024 - Current
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Learned product knowledge to effectively address customer needs and concerns.
- Utilized CRM software to document interactions and track service requests.
- Collaborated with team members to improve workflow and communication processes.
- Provided support in processing orders and managing customer accounts accurately.
- Engaged with customers through various channels to ensure timely responses and follow-ups.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Babysitting
Private Duty
06.2022 - Current
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
Education
Doctor Of Nursing Practice - Pediatric Doctor
Nova High School
Davie, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Tees Inc.
01.2024 - Current
Babysitting
Private Duty
06.2022 - Current
Doctor Of Nursing Practice - Pediatric Doctor
Nova High School