Enthusiastic and dependable professional with success in the funeral industry, logistics and military administration. Committed to enhancing and streamlining procedures, adept at problem solving, maintaining compliance, and providing excellent customer service.
Work History
Funeral Arranger
9 Months
Trident Society | 01.2026 - Current
Coordinated arrangement conferences, gathering vital information and guiding families through service options
Prepared and reviewed death certificates, permits, cremation authorizations, and cemetery paperwork for accuracy.
Resolved family concerns promptly while preserving professionalism, sensitivity, and regulatory compliance.
Streamlined the funeral planning process for grieving families, offering efficient and empathetic guidance.
Prepared necessary documentation including obituaries and legal paperwork to simplify the bereavement process for families.
Contacts medical offices and staff to ensure all decedents death certificates are filed within 8 business days by California law
Creates and request attestation in Electronic Death Registration System for each decedent ensuring compliance and allowing families to close accounts and file for life insurance with certified death certificates
Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services
Office Coordinator
7 Months
Trident Society | 06.2025 - 01.2026
Improved workflow efficiency by streamlining office processes.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Scheduled appointments and service arrangements while balancing multiple priorities and deadlines.
Resolved administrative issues by coordinating with sales teams and service providers
Router
2 Years 10 Months
A.P Moller Maersk | 08.2020 - 06.2023
Developed and optimized delivery routes across multiple regions, enhancing efficiency and supporting timely deliveries.
Developed and optimized delivery routes for drivers in multiple regions including Pennsylvania, Nebraska, Iowa, Michigan, Cincinnati, Hawaii, Los Angeles, and Riverside.
Communicated daily with area and district managers to ensure priority deliveries for Lowe’s Pro customers and resolve scheduling issues due to inclement weather or time constraints.
Maintained daily communication with area and district managers to ensure priority deliveries (e.g., Lowe’s Pro customers) and resolve scheduling issues (e.g, inclement weather or time constraints).
Ensured drivers adhered to mileage limits (200 mile radius) and shift hours (12 hours per day)
Coordinated truck loads to optimize delivery schedules and prevent overloading to prevent overloading by prioritizing larger orders and monitoring piece counts
Managed truck loads to prevent overloading by prioritizing larger orders and monitoring piece counts
Effectively ensured over 600 appliance deliveries are delivered to customers daily
YEOMAN THIRD CLASS
5 Years 11 Months
United States Coast Guard | 05.2014 - 04.2020
Served as primary point of contact for pay-related requests, facilitating personnel attendance at training, conferences, and mission assignments.
Streamlined payroll and entitlements, minimizing discrepancies which allowed timely and accurate payments for active duty and reserve personnel
Acted as a primary point of contact for pay-related requests, enabling personnel to attend training, conferences and mission assignments
Processed over 2,000 temporary duty request, enabling personnel to attend training, conferences, and mission assignments
Received the Commandant’s Coin for successfully completing over 200 high-priority tasks with a 90% turnover rate, contributing to operational success
Earned two “Person of the Quarter” awards for exceptional performance and dedication to service excellence
Provided overarching operational and administrative support to 85 active duty members, 25 reservists, and a number of civilian employees while maintaining utmost confidentiality within a high-pressure environment.
E-3, May 2014 to December 2015
Education
Bachelor of Arts - Communications
San Diego Miramar College | San Diego, CA | 01.2025