Dejanea Andrews
Stone Mountain,GA
Summary
Dynamic Customer Service Representative with proven expertise in problem resolution and critical thinking, honed across roles at CVS and other leading companies. Excelled in managing high call volumes and complex customer inquiries, enhancing satisfaction and loyalty through empathetic support and efficient data entry skills. Demonstrated exceptional ability to maintain professionalism and patience in high-stress situations.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CVS
Remote
01.2024 - 01.2025
- Followed scripts and procedures to guide conversations and provide consistent service.
- Educated customers about company policies and procedures to enhance understanding.
- Answered customer inquiries and provided information about products and services.
- Demonstrated patience and empathy while interacting with diverse customers.
Customer Service Representative
Pennie Insurance
Remote
06.2022 - 02.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Customer Service Representative
Quantum 3 Media
Remote
10.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Newton High School
Covington, GaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Documentation
- Customer support
- Inbound phone calls
- Answering questions
- Gathering information
- Account updating
Timeline
Customer Service Representative
CVS
01.2024 - 01.2025
Customer Service Representative
Pennie Insurance
06.2022 - 02.2024
Customer Service Representative
Quantum 3 Media
10.2018 - 03.2020
High School Diploma -
Newton High School