Dejanee Madden
Lithonia,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Member Service Representative
UnitedHealthcare
07.2022 - 12.2023
- Reaching out to members to Familiarize them with remaining up-to-date with changes on there plans and account information.
- Greeting customers in a friendly, professional manner using the suggested script.
- Answering telephone and e-mail inquiries in a timely manner.
- Informing members and health care practitioners with details regarding members benefits.
- Granting pre-authorizations for medical treatment, if covered.
- Advising members of outstanding co-payments.
- Providing extant and prospective members with the details of network providers.
- Canceling members plans upon their request, or due to recurrent non-payment, if directed by your line manager.
- Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
Virtual vehicle purchasing agent
Pull-A-Part
10.2022 - 10.2023
- Answering inbound phone calls from customers looking to sell their used vehicles and schedule appointments.
- Listen to and interact with customers to deliver friendly, helpful, and professional customer service.
- Use a pricing calculator to provide customers with an accurate price quote for the purchase of their vehicle.
- Collect customer information and help coordinate vehicle pick-up and delivery to our store locations.
- Educate customers on other important information about the products and services.
- Meet personal and team performance goals, while participating in regular performance check-ins with your supervisor.
Customer Service Representative
The Home Depot Corp
06.2020 - 09.2022
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Check to ensure that appropriate changes were made to resolve customers' problems.
Customer Care Specialist
TTEC
04.2018 - 02.2019
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Review records for completeness, accuracy, and compliance with regulations.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
Education
High School Diploma -
South Gwinnett High School
05.2010
Skills
- Customer service
- Sales
- Windows
- Typing
- Product Sales
- Issue Resolution
- Service Upselling
- Call Center Experience
Timeline
Virtual vehicle purchasing agent
Pull-A-Part
10.2022 - 10.2023
Member Service Representative
UnitedHealthcare
07.2022 - 12.2023
Customer Service Representative
The Home Depot Corp
06.2020 - 09.2022
Customer Care Specialist
TTEC
04.2018 - 02.2019
High School Diploma -
South Gwinnett High School