Dejanira Dotson
Warrenton,USA
Summary
Dynamic professional with expertise in client relations and problem resolution, honed at Edward Jones. Proven track record of exceeding performance goals through adaptability and strategic communication. Skilled in financial services, consistently delivering exceptional service and tailored solutions. Adept at managing high-volume environments, ensuring accuracy and satisfaction. Recognized for enhancing operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
SR SERVICE SPECIALIST II
Edward Jones
07.2022 - Current
- Resolve product and trade issues by clarifying branch team concerns, identifying root causes, and providing clear next steps for resolution
- Expedite escalated issues and ensure timely follow-up to deliver exceptional client service
- Manage high-volume inbound calls while maintaining accuracy and professionalism
- Identify branch needs, assess priorities, and provide tailored solutions to enhance satisfaction
- Consistently meet and exceed team performance metrics, including call quotas and service standards
- Collaborate with cross-functional teams to streamline processes and improve service delivery
- Provide proactive education and guidance to branch teams on operational procedures and best practices
BARTENDER/SERVER
Buffalo Wild Wings
04.2015 - 06.2023
- Ensures a place of belonging for all customers by learning their preferences, answering questions, and preparing drinks while serving food
- Collecting payment and operating an honest cash drawer
- Ensuring accuracy for all food and drink orders for customers
REGISTERED MEDICAL ASSISTANT
WASHU Orthopedics
03.2019 - 07.2022
- Customer service, answering phones, verifying patient information and purpose of call
- Maintain professionalism while providing care and service to our patients
- Counsels patients with any questions they may have pertaining to their treatment/surgery
- Adapts to changes in the work environment
- Forefront Dermatology
PHARMACY TECHNICIAN
Walgreens
08.2015 - 09.2018
- Provide friendly and courteous service to patients
- Gather pertinent health/personal information from patients that is needed to process prescriptions
- Receive written prescriptions or telephoned refill requests from customers and health care professionals
- Check out customers' purchases accurately
- Walmart
Education
DIPLOMA - REGISTERED MEDICAL ASSISTANT
ST. LOUIS COLLEGE OF HEALTH CAREERS
St Louis, MO02.2019
ASSOCIATE DEGREE - PRE-PHARMACOLOGY
ST. CHARLES COMMUNITY COLLEGE
Saint Charles, MO12.2017
Skills
- Client relations and communication
- Goal-oriented mindset
- Financial services expertise
- Problem resolution strategies
- Adaptability
- Performance Goals
References
Available upon request
Securities Registrations
- SERIES 7 TOP-OFF
- SERIES 66 – COMBINED STATE LAW EXAM
Timeline
SR SERVICE SPECIALIST II
Edward Jones
07.2022 - Current
REGISTERED MEDICAL ASSISTANT
WASHU Orthopedics
03.2019 - 07.2022
PHARMACY TECHNICIAN
Walgreens
08.2015 - 09.2018
BARTENDER/SERVER
Buffalo Wild Wings
04.2015 - 06.2023
DIPLOMA - REGISTERED MEDICAL ASSISTANT
ST. LOUIS COLLEGE OF HEALTH CAREERS
ASSOCIATE DEGREE - PRE-PHARMACOLOGY
ST. CHARLES COMMUNITY COLLEGE