DeJaun Cox
Pittsburgh
Summary
A conscientious self-starting individual with extensive experience in logistics, material handling and, high shipping operations. Adept at coordinating a sizable team. Committed to completing tasks thoroughly and being a teammate.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist (Remote)
Duolingo
Pittsburgh, PA
03.2023 - Current
- - Provided prompt support to customers, resolving inquiries efficiently and maintaining high satisfaction, demonstrating strong communication and problem-solving skills.
- - Applied problem-solving skills to quickly address and resolve issues, ensuring smooth operations and timely escalation.
- - Collected and documented user feedback to support product improvements and shared valuable insights with cross-functional teams.
- - Assisted in customer feedback trends leading to actionable insights that support product enhancements and satisfactory user satisfaction.
Outbound Coordinator
Modcloth
Pittsburgh, PA
09.2021 - 01.2023
- - Supervised and directed a team of 20+ associates ensuring accurate task distribution and achieving daily productivity goals.
- - Oversaw the handling and processing of materials, ensuring all orders were completed and shipped in compliance with company policies and industry regulations.
- - Proactively resolved logistical and operational issues, reducing delays.
- - Monitored and managed packaging supply inventory to avoid disruptions, enabling continuous and efficient operations.
- - Leveraged data analysis to track shipping metrics, identifying opportunities to optimize material handling and improve efficiency.
Shipping Associate
Modcloth
Pittsburgh, PA
09.2014 - 09.2021
- - Assisted in packaging and preparing orders for shipment, ensuring 99% accuracy and timely delivery.
- - Monitored inventory levels and coordinated restocking to maintain uninterrupted shipping operations.
- - Operated and maintained equipment, including pallet jacks and shipping tools, in a safe and efficient manner.
- - Conducted quality checks on orders to ensure customer satisfaction and minimize returns.
- - Transitioned seamlessly between receiving, return, and inventory departments, ensuring efficient handling of products at each stage of the process.
Package Handler
UPS
Pittsburgh, PA
08.2013 - 02.2015
- - Sorted, loaded, and facilitated the delivery of packages, handling items weighing up to 150 lbs using hand-to-surface methods to ensure efficient distribution.
- - Scanned packages to verify condition, ensuring accuracy in labeling and grouping for correct shipments.
- - Adhered to strict safety protocols, proactively reporting any concerns to the warehouse manager to ensure compliance and workplace safety.
- - Thrived in a fast-paced, physically demanding environment, consistently performing tasks that involved lifting, pushing, pulling, and bending.
- - Operated large machinery and conveyor systems, ensuring proper handling and care in a high-volume, deadline-driven setting.
Education
High School Diploma -
Hopewell Senior High School
Aliquippa06-2011
Timeline
Customer Support Specialist (Remote)
Duolingo
03.2023 - Current
Outbound Coordinator
Modcloth
09.2021 - 01.2023
Shipping Associate
Modcloth
09.2014 - 09.2021
Package Handler
UPS
08.2013 - 02.2015
High School Diploma -
Hopewell Senior High School