Magan Williams
Chicago,IL
Summary
Detail-oriented and dedicated professional with over 10 years of experience in housekeeping, caregiving, security, and customer service. Adept at maintaining high service standards, fostering team collaboration, and implementing process improvements. Proficient in Microsoft Office, conflict resolution, and eco-friendly operational strategies. Recognized for a strong work ethic, commitment to quality, and the ability to create a positive work environment
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
Papa Pal
Miami, FL
10.2022 - 02.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Housekeeping
Cambria Hotel
Chicago, IL
03.2023 - 01.2025
- Assisted in training new housekeeping team members, sharing best practices for optimal results.
- Collaborated with housekeeping staff to maintain clean, comfortable, and well-stocked rooms.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
Security Officer
Securitas Security Services USA
Chicago, IL
11.2019 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Certificate - Phlebotomy Technician
Chicago Instruction Center
Chicago, IL01.2025
High School Diploma -
Austin Career Education Center
Chicago, IL06.2018
Skills
- Customer Service & Guest Relations
- Housekeeping & Sanitation
- Security & Surveillance (CCTV, Loss Prevention)
- Cash Handling & Point-of-Sale Systems
- Microsoft Office (Word, Excel, Outlook)
- Conflict Resolution & Team Collaboration
- Inventory & Stock Management
- Phlebotomy & First Aid
Certification
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- State Driver's License
- CPR/AED Certification
- Perc Card
Timeline
Housekeeping
Cambria Hotel
03.2023 - 01.2025
Caregiver
Papa Pal
10.2022 - 02.2025
Security Officer
Securitas Security Services USA
11.2019 - 01.2021
Certificate - Phlebotomy Technician
Chicago Instruction Center
High School Diploma -
Austin Career Education Center