BRIANNA JACK
Peoria,AZ
Summary
Customer-focused Front Desk Receptionist with over 8 years of experience in hospitality, customer service, and administrative support. Skilled in managing high-volume front desk operations, scheduling, documentation, and maintaining accurate records. Experienced in handling confidential information and delivering exceptional service in fast-paced environments. Currently enrolled in a Medical Billing and Coding program and seeking to apply strong organizational, communication, and administrative skills in a healthcare front desk or medical billing environment.
Overview
7
7
years of professional experience
Work History
Caregiver
Bluethumb Services LLC
Phoenix, USA
02.2019 - Current
- Maintained detailed care documentation and daily reports to ensure continuity of care
- Managed client records and confidential health information in HIPAA-aligned environments
- Coordinated care schedules and communicated with healthcare providers and family members
- Assisted with appointment coordination and medication tracking
- Demonstrated strong attention to detail in health-related documentation and reporting
Collection Agent
Shellpoint Mortgage Services
Phoenix, USA
05.2024 - 11.2024
- Managed high-volume inbound and outbound calls while maintaining regulatory and company compliance
- Collected and verified documentation to resolve account issues and prevent payment delays
- Maintained accurate electronic records and updated customer information in internal systems
- Communicated clearly with customers regarding account requirements and next steps
Front Desk Receptionist
Embassy Suites by Hilton
Phoenix, USA
02.2023 - 08.2023
- Managed guest check-in and check-out while ensuring a positive guest experience
- Maintained reservation records and processed billing and payments
- Handled high call volumes and guest inquiries professionally
- Coordinated with housekeeping and maintenance teams to resolve guest concerns
Front Desk Receptionist
TownePlace Suites by Marriott
Phoenix, USA
07.2021 - 11.2022
- Provided exceptional customer service while managing daily front desk operations
- Maintained accurate guest records and handled reservation scheduling
- Managed documentation using fax, copier, and scanning equipment
- Multitasked effectively in a fast-paced hospitality environment
Education
Medical Billing and Coding Program -
Arizona College of Allied Health
08-2026
Skills
- Front Desk Operations
- Customer Service & Guest Relations
- Appointment Scheduling
- Medical & Administrative Record Management
- Data Entry & Documentation Accuracy
- Microsoft Office (Word, Excel)
- Professional Phone Etiquette
- HIPAA Compliance Awareness
- ICD-10 Coding Fundamentals
- Medical Insurance Verification
Timeline
Collection Agent
Shellpoint Mortgage Services
05.2024 - 11.2024
Front Desk Receptionist
Embassy Suites by Hilton
02.2023 - 08.2023
Front Desk Receptionist
TownePlace Suites by Marriott
07.2021 - 11.2022
Caregiver
Bluethumb Services LLC
02.2019 - Current
Medical Billing and Coding Program -
Arizona College of Allied Health