Ashley Hicks

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Handled incoming mail, bills and invoices and completed appropriate actions.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supervised lunchroom and recess activities.
• Upheld classroom routines to support student environments and maintain consistent schedules.

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• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer inquiries and provided technical assistance over phone and in person.