Summary
Overview
Work History
Education
Skills
Timeline
Generic

De'Jong Mallard

Goodyear,AZ

Summary

Customer service representative with expertise in transaction processing and communication. Demonstrated ability to enhance customer experiences while ensuring quality inspection and order accuracy. Known for delivering exceptional service and improving order fulfillment efficiency through streamlined processes. Detail-oriented professional with a strong focus on customer assistance and meticulous attention to detail.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
Goodyear, Arizona
05.2022 - 12.2025
  • Processed customer transactions with precision and efficiency.
  • Handled cash, credit, and digital payments accurately.
  • Maintained organized checkout area to ensure safety and hygiene.
  • Provided prompt assistance with product inquiries and returns.
  • Greeted customers warmly to foster a welcoming environment.
  • Delivered exceptional customer service to enhance shopping experience.

Picker Packer

Amazon
Goodyear, Arizona
07.2022 - 05.2023
  • Operated material handling equipment, ensuring safe transport of goods.
  • Packed products according to shipping guidelines with precision.
  • Inspected items for quality, promptly reporting any discrepancies.
  • Collaborated with team members to streamline packing processes.
  • Organized inventory efficiently for optimal order fulfillment.
  • Adhered to safety protocols, minimizing workplace hazards consistently.

Customer Service Representative

McDonald's
Goodyear, Arizona
08.2020 - 07.2022
  • Provided exceptional service to customers, assisting with menu selections and special requests.
  • Processed customer orders accurately at the counter, ensuring efficiency.
  • Maintained cleanliness and organization of dining area and workstations.
  • Operated cash register, handling transactions with precision.
  • Addressed product inquiries, delivering friendly and knowledgeable service.
  • Excelled in fast-paced environment during peak hours, enhancing customer satisfaction.

Education

High School Diploma -

Agua Fria High School
Avondale, AZ
05-2023

Skills

  • Transaction processing
  • Payment handling
  • Customer assistance
  • Product knowledge
  • Order accuracy
  • Customer relationship management
  • Inventory organization
  • Quality inspection
  • Effective communication
  • Attention to detail

Timeline

Picker Packer

Amazon
07.2022 - 05.2023

Customer Service Representative

Walmart
05.2022 - 12.2025

Customer Service Representative

McDonald's
08.2020 - 07.2022

High School Diploma -

Agua Fria High School
De'Jong Mallard