Suraiya Shova
Jamaica,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Global Contact Service
New York, New York
11.2025 - 07.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues effectively.
- Handled escalated calls and ensured customer concerns were addressed professionally.
- Maintained a positive attitude while managing high call volumes daily.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Client Consultant
FlagStar Bank
Flushing, USA
02.2023 - 05.2025
- Develop trust and build loyal, long-term, personal relationships with clients
- Assessed clients' financial and personal situations through in-depth understanding of their backgrounds and needs
- Educate and provide advice regarding the advantages and disadvantages of different options to assist clients in making decisions
- Opened client accounts by gathering and verifying necessary documentation, preparing documents, perfecting collateral, and maintaining client records
- Provided exceptional customer service by addressing client needs and inquiries effectively
Customer Service
Macy's
Valley Stream, USA
07.2022 - 12.2022
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handled incoming calls to resolve customer inquiries effectively
- Generated sales leads through proactive customer engagement
- Processed cash transactions with accuracy to ensure customer satisfaction
Cashier/Customer Service
Walgreens
Manhattan, USA
06.2020 - 06.2022
- Collected cash and credit payments, ensuring transaction accuracy.
- Managed customer transactions efficiently using cash registers.
- Scan goods and ensure pricing is accurate.
- Issue receipts, refunds, change or tickets.
- Processed customer stamp and coupon redemptions, enhancing customer satisfaction at point of sale.
- Cross-sell products and introduce new ones
Education
High School -
John Adams High School
Ozone Park, NY06-2022
Skills
- Transaction accuracy
- Transaction processing
- Customer relationship building
- Customer service management
- Customer relationship building
- Customer needs assessment
- Account management
- Sales skills
- Product promotion
- Product knowledge
- Financial product knowledge
- Active listening
- Effective communication
- Problem solving
- Customer follow-up
- Task prioritization
- Task prioritization
Timeline
Customer Service Representative
Global Contact Service
11.2025 - 07.2026
Client Consultant
FlagStar Bank
02.2023 - 05.2025
Customer Service
Macy's
07.2022 - 12.2022
Cashier/Customer Service
Walgreens
06.2020 - 06.2022
High School -
John Adams High School