Teth Johnson
Kickapoo Casino
Shawnee,OK
1
Language
7
years of professional experience
Results-oriented cage cashier supervisor with experience in cash management and compliance. Known for training staff and enhancing operational protocols, contributing to a collaborative environment that boosts productivity and customer service quality.
Work History
Customer Service Representative
1 Year- Assisted customers with inquiries and resolved issues efficiently.
- Assisted customers with inquiries and concerns, ensuring positive experiences.
- Resolved complaints efficiently, promoting customer satisfaction and loyalty.
- Processed transactions accurately while maintaining compliance with casino policies.
- Educated patrons on gaming rules and responsible play practices.
- Maintained a clean and organized work environment to meet safety standards.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cage Cashier Supervisor
11 Months- Processed cash transactions efficiently and accurately for gaming operations.
- Balanced cash drawers at the end of shifts to ensure accuracy.
- Maintained compliance with casino regulations and internal policies.
- Assisted customers with inquiries, enhancing overall guest experience.
- Monitored gaming activities to identify irregularities or suspicious behavior.
- Collaborated with team members to streamline cash handling procedures.
- Trained new staff on operational protocols and customer service standards.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
Cage Cashier
5 Years 3 Months- Processed cash transactions with accuracy and efficiency in high-volume gaming environment.
- Maintained compliance with gaming regulations and internal controls to ensure secure operations.
- Handled money and ticket exchanges for customers.
- Trained and mentored new cashiers on procedures and customer service standards.
- Managed cash inventory, monitored discrepancies, and reported findings to management.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Bachelor of Science - Business Administration And Management
- I completed a 4-Year program in 3.5 years with a GPA of 3.6 utilizing American Psychological Association (APA) Formatting and other communication styles.
- Created and presented PowerPoint presentations using Microsoft Office Professional program.
- Lead groups of 4-5 students with group tasks, projects and school assignments to ensure deadlines were met ahead of time.
- Communicated with Facilitators regarding group tasks and evaluations.
Skills
Transaction processing
Payment processing
Transaction accuracy
Customer service
Complaint handling
Customer interaction tracking
Active listening
Relationship building
Critical thinking
Administrative tasks
Languages
English
Professional Working
Timeline
Customer Service Representative
Kickapoo Casino
08.2025 - CurrentRead More
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University of Phoenix
Bachelor of Science from Business Administration And Management
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