Dejour McNeill
Charlotte,NC
Summary
Dynamic leader with proven experience in team supervision and operations improvement at Randstad/Epiq Global. Demonstrates exceptional interpersonal skills and organizational prowess, enhancing team performance and customer satisfaction. Adept in building business relationships and solving complex problems, ensuring company policies are upheld with integrity. Notably skilled in sales, consistently meeting deadlines under pressure.
Overview
9
9
years of professional experience
Work History
Sales Agent / Data Entry
MESSER Financial
Matthews, NC
08.2024 - Current
- Assisted customers inquiring about health insurance.
- Promoted sales by explaining benefits of different type of insurance plans.
- Enhanced data entry accuracy by updating records.
- Completed enrollments and case management data entry.
- Cultivated client relationships through effective communication.
- Developed strong relationships with clients through excellent customer service and regular followups.
Team Lead
Randstad/Epiq Global
Charlotte, NC
12.2023 - 08.2024
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
Member Services/Commissions
Choice Health/Alight
Remote, US
04.2019 - 06.2023
- Retention
- Helped to maintain the company's book of business
- Managed and processed patient enrollments via data entry into Salesforce
- Supported Sales team with re-sales and addressed patient concerns on product issue resolution, escalating when needed
- Maintained HIPAA Compliance and confidentiality according to laws and regulations
- Performed commissions making sure Alight received accurate payment statements from the carriers to get paid
- Assisted with training new hires.
Sales
Kay Jewelers
Concord
11.2018 - 01.2019
- Sales associate
- Friendly customer service
- Help customers with choosing and buying merchandise
- Inventory counting jewelry at the beginning and the end of shifts
- Cashier.
Licensed Health Insurance Agent
Tele Tech
Concord
08.2017 - 12.2017
- Licensed and appointed to sell Medicare insurance
- Helped clients find and enroll into a plan that benefited their needs
- Offered various carriers and followed strict adherence and standard guidelines for enrollment
- Assisted clients with finding doctors and making sure the plan selected did cover the HCP
- Inbound call center dual monitors and headset.
Cashier and server
Bojangles
Concord
08.2016 - 09.2017
- Cashier
- Prepared and served food at a fast pace
- Friendly customer service
- Met and exceeded customers' expectations.
Education
Diploma - undefined
Jay M. Robinson
01.2006
Skills
- Exceptional interpersonal skills both oral and written
- Ability to build and maintain business relationships
- Compassionate, self - motivated, detail oriented
- Dedicated with strong work ethics and integrity
- Driven and inspired with the ability to meet deadlines and work under pressure
- Works well in a team environment also independently
- Strong sales and customer relationships skills
- Organized and able to multitask
PROFICIENCY
- CRM: Salesforce
- Microsoft office platform
- Phone platforms: Five9/Zoho
Timeline
Sales Agent / Data Entry
MESSER Financial
08.2024 - Current
Team Lead
Randstad/Epiq Global
12.2023 - 08.2024
Member Services/Commissions
Choice Health/Alight
04.2019 - 06.2023
Sales
Kay Jewelers
11.2018 - 01.2019
Licensed Health Insurance Agent
Tele Tech
08.2017 - 12.2017
Cashier and server
Bojangles
08.2016 - 09.2017
Diploma - undefined
Jay M. Robinson