Dejuan Williams
Chicago,IL
Summary
Motivated Community Engagement Professional experienced in safety planning and volunteer coordination. Resolved conflicts and de-escalated situations through effective communication and problem-solving. Engaged youth in sports and community activities, fostering positive relationships and promoting behavior change while maintaining safety standards in dynamic environments.
Overview
11
11
years of professional experience
Work History
Lyft Driver
Lyfy
Chicago
07.2020 - Current
- Navigated passengers using Lyft app and GPS routing tools.
- Picked up riders promptly at requested locations across city areas.
- Reviewed vehicle condition before shifts for safety and cleanliness.
- Followed traffic laws and Lyft service standards during every trip.
- Resolved rider concerns calmly while maintaining professional customer service.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Complied with traffic regulations to safely operate vehicles.
Volunteer worker
Options non for profit
Chicago
10.2017 - Current
- Supported nonprofit community programs and welcomed clients with care.
- Coordinated volunteer schedules and daily task assignments.
- Assisted staff with outreach events and donation drives.
- Communicated with community members and responded to requests.
- Organized donation inventory and distributed needed items.
- Organized sports events and trips for teens in the community
- Collaborated with other volunteers to create a positive work environment.
Violence Prevention Specialist
Integrity and Fidelity
Chicago, Illinois
08.2025 - 12.2026
- Provided trauma-informed support at Integrity and Fidelity for violence survivors.
- Maintained compassionate communication aligned with Integrity and Fidelity standards.
- Maintained client confidentiality and data security standards in accordance with agency policy.
- Assessed client safety needs and developed individualized support plans.
- Connected clients with counseling, legal aid, and community resources.
- Developed safety plans for individuals facing retaliation or crisis.
- Coordinated referrals with counseling, and victim support services.
- Documented incidents and follow-up notes in case management systems.
- Supported outreach efforts at schools, neighborhoods, and partner agencies.
- Practiced de-escalation during conflict mediation and high-risk situations.
- Collaborated with staff on prevention planning and service coordination.
- Coordinated intervention plans with counselors, advocates, and case managers.
- Monitored high-risk situations and followed established de-escalation procedures.
- Maintained confidential reports and incident logs for Integrity and Fidelity.
- Collaborated with staff to update prevention strategies and response protocols.
- Completed 40 hour violence prevention training
Transit Bus Operator
Chicago Transit Authority, CTA
Chicago
10.2015 - 06.2020
- Operated Chicago Transit Authority buses along assigned routes and schedules
- Inspected bus equipment before shifts and reported maintenance concerns
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Followed traffic laws, CTA safety rules, and service procedures
- Communicated with dispatchers about delays, hazards, and service changes
- Managed time effectively by arriving at stops on schedule according to route times.
- Maintained a safe environment by monitoring passenger behavior during trips. and maintained orderly onboard conditions
- Enforced passenger rules and regulations while providing courteous service.
- Assisted passengers with boarding, fare processing, and route information to facilitate smooth and efficient travel
- Secured mobility devices and supported customers with disabilities
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Resolved passenger conflicts professionally to enhance trip experience and maintain a positive atmosphere
- Completed trip reports and documented incidents for CTA records
Education
Hirsch High School
Chicago, IllinoisSkills
- De-escalation techniques
- Conflict mediation
- Safety planning
- Community outreach
- Youth engagement
- Gang intervention
- Peer mediation
- Verbal communication
- Problem solving
- Attention to detail
- Multitasking capacity
- Behavior management
- Event planning
- Empathy development
- Relationship building
Timeline
Violence Prevention Specialist
Integrity and Fidelity
08.2025 - 12.2026
Lyft Driver
Lyfy
07.2020 - Current
Volunteer worker
Options non for profit
10.2017 - Current
Transit Bus Operator
Chicago Transit Authority, CTA
10.2015 - 06.2020
Hirsch High School