Maria Sweed

• Ensured that customer arrived safely and timely to their destination while creating customer satisfaction
• Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
• Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
• Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations
• Assist with loading and unloading luggage
• Kept detailed mileage and fuel reports to track overall fuel costs.

• Performed pre- and post-trip inspections on vehicles to identify and note concerns.
• Maintained safety and efficiency with proper handling of tools, equipment and product.
• Documented time and load delivery volumes, type, locations and purchasers.
• Followed safe vehicle operations procedures to protect team members and equipment from damage.
• Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
• Addressed complaints from customers in collaboration with managers and supervisors to maintain satisfaction.
• Trained new drivers on basic tasks and company safety regulations.
• Assist Central dispatch office in creating safer and more effective routes to customers for 50+ peer drivers

• Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Interacted with customers and offered exemplary service, escalating issues to manager.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Train incoming drivers and provide essential peer- review support
• Assist center supervisor with dispatching routes and completion effectiveness.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Transported passengers safely along prescribed routes according to tight schedules.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication while promoting a high standard of professionalism.
• Obeyed federal, Texas and local traffic laws and regulations to enable safe transportation outcomes for participants.

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Negotiated prices, terms of sales and service agreements.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 85% of issues.
• Built relationships with customers and community to promote long term business growth.
• Trained new employees on customer service, money handling and organizing strategies.

• Directed workforce planning, customer retention, and customer service management
• Met customer service expectations through communication, problem resolution and follow-up with management.
• Completed customer payments and resolved service issues independently or with management support.
• Liaised with sales, marketing and customer service teams to support smooth account management operations.
• Employed best practices and management controls to provide superior service to internal and external customers.
• Trained staff members to perform inventory management, customer service and maintenance.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Completed 30 of 60 credit hours towards targeted degree plan.

August 2011- December 2013