Dejunique Baker
Longhorn Steakhouse
CALHOUN
5
years of professional experience
Dynamic bartender with a strong background in customer service and problem-solving. Proven ability to enhance guest satisfaction and streamline operations during peak hours.
Work History
Bartender
3 Years 9 Months- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Crafted and served a diverse range of beverages, ensuring quality and consistency.
- Managed inventory levels, restocked supplies, and minimized waste effectively.
- Trained new staff on bartending techniques and restaurant protocols to maintain service standards.
- Implemented efficient workflows during peak hours to optimize bar operations and reduce wait times.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Resolved customer inquiries efficiently through various communication channels.
- Assisted in training new staff on customer service protocols and systems.
- Analyzed customer feedback to identify trends and recommend improvements.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Reduced call resolution time through efficient problem-solving and communication skills.
Cashier Team Lead
1 Year 5 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Managed cash drawer, balancing daily transactions to maintain accurate financial records.
- Collaborated with team members to streamline operations during peak hours for optimal service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma
- Completed AP course in U.S History
- 3.6 GPA
- Extracurricular Activities: swim team
- National Honors Society Member
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Clear and effective communication
Engaging personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Payment processing
Complex Problem-solving
Memory retention
Service-oriented mindset
Professional appearance
Sales expertise
Timeline
Bartender
Longhorn Steakhouse
09.2022 - CurrentRead More
Cashier Team Lead
Taco Bell
03.2021 - 08.2022Read More
Calhoun High School
High School Diploma
Read More