Deka Bade
Rochester,MN
Summary
Accomplished Director of Operations at Residential Home Healthcare, adept in project management and client relations, significantly improved operational efficiency and patient satisfaction. Leveraging critical-thinking and exceptional oral communication skills, fostered a collaborative culture and streamlined processes. Achieved notable enhancements in team performance and service delivery, demonstrating a results-driven approach with a focus on strategic growth and customer service excellence.
Overview
3
3
years of professional experience
Work History
Director of Operations
Residential Home Healthcare
11.2021 - Current
- Maintained day-to-day operations to ensure compliance with state mandated guidelines and policies.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and up to date with state regulations.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Client Support Specialist
Three River CAP
09.2021 - 08.2022
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment to reach customer satisfaction.
Education
Bachelor of Science - Bachelor of Science in Cybersecurity
Western Governors University
Salt Lake City, UT06.2025
Skills
Project Management
Quality Assurance
Traffic Analysis
Network and System Security
Risk Assessment
Attention to detail
Problem-Solving
Critical-Thinking
Oral Communication
Customer Service
Timeline
Director of Operations
Residential Home Healthcare
11.2021 - Current
Client Support Specialist
Three River CAP
09.2021 - 08.2022
Bachelor of Science - Bachelor of Science in Cybersecurity
Western Governors University
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