Dekerria Sutton
Summary
Skilled Custom Trade Agent with 3 + years experienced in identifying the needs of the client and working to find a solution promptly and professionally. I'm also an organized and dependable agent successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Custom Trade Agent (WFH)
Federal Express
09.2020 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies)
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs
Education
High School Diploma -
Oakhaven High School
Memphis, TN05.2020
Skills
Maintenance Coordination
Conflict Resolution
Documenting information
Positive Attitude
Customer needs determination
Ensuring customer satisfaction
Critical Thinking
Customer service and care
Attention to Detail
Customer Complaint Resolution
Professional Networking
Microsoft Office
Timeline
Custom Trade Agent (WFH)
Federal Express
09.2020 - Current
High School Diploma -
Oakhaven High School