Summary
Overview
Work History
Education
Skills
Timeline
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Dekina Driskell

McDonough,GA

Summary

Seasoned Service Manager bringing five years service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. I Enjoy team building and preparing our team for advancement in the company.

Overview

15
15
years of professional experience

Work History

Service Manager

Olive Garden Restaurant
McDonough, GA
01.2012 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with guest to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Delivery Driver

Ron’s Executive Catering
Union City, GA
10.2005 - 10.2009
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Education

Delgado Community College
New Orleans, LA
09.2001

Skills

  • Technical Proficiency
  • Shift Scheduling
  • Policy and Procedure Enforcement
  • Risk Management

Timeline

Service Manager

Olive Garden Restaurant
01.2012 - Current

Delivery Driver

Ron’s Executive Catering
10.2005 - 10.2009

Delgado Community College

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Dekina Driskell