Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Del Maneafaiga

Long Beach,CA

Summary

Dynamic Customer Service Representative with proven success at Lowes Home Improvement, enhancing customer satisfaction through active listening and effective problem-solving. Skilled in managing high-stress situations, I foster loyalty and retention by resolving conflicts with empathy. Proficient in Microsoft Excel and data entry, I consistently deliver positive client experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IHSS Care Provider

IHSS
11.2021 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided transportation and appointments management.
  • Provided mobility assistance such as walking and regular exercising.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.

Customer Service Representative

Lowes Home Improvment
04.2019 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Call Center Representative

SD&A Teleservices
11.2016 - 03.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Identified upselling opportunities to increase revenue generation.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Education

Certificate - Medical Billing And Coding

Norwalk La Mirada Adult School
Norwalk, CA
06-2025

High School Diploma - General Studies

Pearl City High School
Pearl City, HI
07.1997

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Data entry
  • Computer proficiency
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint

Certification

  • Certified Billing Coding Specialist, NHA, 2025 - 2027
  • HIPAA Certified
  • Certified Medical Billing and Coding

Timeline

IHSS Care Provider

IHSS
11.2021 - Current

Customer Service Representative

Lowes Home Improvment
04.2019 - 08.2023

Call Center Representative

SD&A Teleservices
11.2016 - 03.2019

Certificate - Medical Billing And Coding

Norwalk La Mirada Adult School

High School Diploma - General Studies

Pearl City High School

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Del Maneafaiga