Dela Jones
Customer Service Specialist
Las Vegas,NV
Summary
Highly experienced customer service professional with over 8 years of experience. Provides excellent customer service and thrives in a fast-paced environment, with minimal supervision. Seeking a role that allows for use of current skills and career advancements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Coordinator
Karing Hands
North Las Vegas, NV
02.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Efficiently supervised filing, sorting, and handling incoming and outgoing mail.
- Managed 12 employees in Mental Health office. Supervising workers and enhancing productivity and efficiency.
Manager
The Soul Touch Massage Therapy
Las Vegas , NV
10.2019 - 06.2022
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed over 50 customers calls per day
Certified Nursing Assistant
Transitions Hospice Care
Las Vegas, NV
05.2019 - 12.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Bachelor of Science - Health Sciences
The Evergreen State College
Olympia, WA06.2013
Skills
- Team Management and Supervision
- Attention to Detail
- Microsoft Office Suite
- Handling Customer Complaints
Certification
- CNA - Certified Nurse Assistant
- Phlebotomy
- CPR Certified
- CBCS - Certified Billing and Coding Specialist
Timeline
Office Coordinator
Karing Hands
02.2020 - Current
Manager
The Soul Touch Massage Therapy
10.2019 - 06.2022
Certified Nursing Assistant
Transitions Hospice Care
05.2019 - 12.2019
Bachelor of Science - Health Sciences
The Evergreen State College
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