Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
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Dela Cerna Erra May

Portland,OR

Summary

Accomplished General Merchandise Team Leader at Target, owning 5 departments and one of the biggest, adept in inventory management and customer service excellence. Spearheaded layout redesigns, boosting foot traffic and sales. Mentored teams for peak performance, leveraging promotional strategies and problem-solving abilities. Proven track record in enhancing operational efficiency and customer satisfaction, with a keen eye for detail and strong communication skills.

Overview

7
7
years of professional experience

Work History

General Merchandise Team Leader

Target
09.2022 - Current
  • Improved store layout for enhanced customer experience and increased foot traffic.
  • Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.
  • Reduced out-of-stock instances by closely monitoring replenishment processes, ensuring prompt restocking of high-demand items.
  • Collaborated with vendors to secure advantageous terms and conditions for product procurement, driving cost savings for the business.
  • Oversaw the timely execution of promotional events, ensuring accurate pricing and signage for all featured products.
  • Contributed to higher overall store ratings through exceptional leadership of the merchandise team.
  • Increased merchandise sales by implementing innovative visual displays and product placement strategies.

Fulfillment Expert

Target
11.2021 - 09.2022
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Shift Leader

Taco Time
06.2020 - 11.2021
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new employees and delegated daily tasks and responsibilities.

Sales Associates

ER Tiles Mini Depot Inc
10.2017 - 12.2017
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Accounting, Business And Management

AMA Computer College University
Cavite, Philippines
05.2018

Skills

  • Performance Analysis
  • Promotional strategies
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Retail knowledge
  • Self Motivation
  • Goal Setting
  • Inventory Management
  • Order Fulfillment
  • Presentation Skills

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.

Awards

  • Participant on Photo Editing Division Contest 2015
  • Best in Talent on Basketball League Muse Competition 2015
  • Participant on Eco Modeling Show 2016
  • Trainee on Speed Typing Contest 2016
  • Participant on a Beauty Contest 2017

Timeline

General Merchandise Team Leader

Target
09.2022 - Current

Fulfillment Expert

Target
11.2021 - 09.2022

Shift Leader

Taco Time
06.2020 - 11.2021

Sales Associates

ER Tiles Mini Depot Inc
10.2017 - 12.2017

Accounting, Business And Management

AMA Computer College University
Dela Cerna Erra May