Delafonte Prince
Project Manager
Cupertino,CA
Summary
Self Driven, Ambitious Leader &Passionate at building and establishing strong relationships with team, customers and business partners to effectively devise strategies to mitigate loss and implement controls. A nimble learner with self-awareness and dealing with ambiguity. Enthusiastic Video Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Camera Image and Video Quality and trained in lab and field testing Passionate for People, Products and Culture.. Motivated to learn, grow and excel in desired field.Highly Skilled in investigations, QA analysis and solving complex problems. Real Camera Test Video Engineer experience with key understanding of driving results.Open minded for creating and developing new strategies that drive for better results. Willingness to take on added responsibilities to meet team goals. Co- Lead for BlackLGS@Apple DNA group.(Featured on Appleweb as a Changemaker for Black History Month 2020)
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Project & Programs Leader
Apple Inc
05.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals.
- Spear headed new initiative company wide to ensure the safety of over 50,000 Retail Employees globally.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Real Camera Test Engineer (Video Engineer)
Apple Inc.
04.2020 - 11.2022
- Improved operations through consistent hard work and dedication.
- Collaborated with team members to achieve target results.
- Subject matter expertise in camera photography and videography
- Performed Image quality evaluations consistently
- Conducting various real world live camera product tests for various products
- Perform lab tests and complete thorough QA analysis checks
- Understanding of policy and procedures reading Apple's NDA's
- Consistently ensuring AOU's are checked in and safely stored and secure
- Tested, identified and troubleshot problems with networks. Tested prototype products and shared feedback with executive marketing team.
- Efficient in using Software systems to code and troubleshoot devices, bugs and issues.
- Familiarity with Video capturing and effective testing
- Tested and verified video network performance, reporting operational variances to appropriate engineering personnel.
- Ability to seek around corners to understand and practice operational business demands.
- Performing real time video tests to improve and
- Experienced in filing radars and identifying issues with software systems , reaching out and working cross functionally with developers to inform and resolve issues.
- Worked collaboratively with Camera Image Quality Software Engineers and assisted in tested photo quality.
Loss Prevention Leader
Apple
01.2022 - 05.2023
- Implemented and presented safety and security plans to senior leveled leadership.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Experience adapting to challenges dealing with Ambiguity, supporting team members, and guiding communications in a constantly changing environment.
- Prepare operation orders and coordinate security vendor support.
- Build, implement, and maintain site or project specific security procedures and plans.
- Conduct and oversee event security and leverage external and internal partners threat/risk assessment evaluations and responses.
- Establish relationships with law enforcement, government agencies, EHS, facilities, and outside vendors.
- Planning, designing, and managing work streams to implement large-scale initiatives.
- Experience managing, coordinating and maintaining multiple projects.
- Work with leaders from cross functional teams who request access for security access control.
- SAM (Security Access Manager )Controlling access for multiple facility locations in SVC
- Collaborate and work cross-functionally with Facilities, Security, HR, EH&S, Corporate Events, and other business teams.
- Presented detailed content to Senior Level leadership
Retail Security Supervisor
Apple
04.2018 - 05.2023
- Trained staff on loss prevention tactics and company procedures.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Operated surveillance equipment and computers to monitor activities within facility.
- Reviewed video surveillance footage.
- Led team of 40 guards in monitoring high volume of mall traffic during peak hours and days.
- Supervised team of 15 security direct reports, coaching and empowering team performance, assisting in developing skills, and executing Annual performance reviews.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Provide Loss Prevention Managers with evidence to be used in court for law enforcement purposes.
- Conducted job interviews with applicants to assess eligibility.
- Leading teams with focus on diversity and inclusion.
- Support corporate events team, marketing, and public relation departments while maintaining security standards.
Education
Associate of Arts - Business
Cameras, Exposure, And Photography Certificate
Michigan State University 07.2017 - 07.2019
Associate of Arts - Communications
Berkeley City College
Berkeley, CA 01.2011 - 01.2012
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA 06.2008 - 06.2008
No Degree - Project Management Certificate
Google
02.2024
Skills
Google Project Management Certificate
Volunteer
Apple Inc.-Youth Uprising
Organized and created a social initiative within Apple, collaborating with Youth Uprising to give back to minorities and underserved youth in the community. Moderated career conversations with Apple’s VP of LGS to inspire and uplift the youth. Personally delivered PPE which included gloves, face masks, and hand sanitizer during the pandemic. Conducted mock interviews and resume workshops. Organized a series of volunteer work which has accumulated over $10,000.00 in donation funds through Benevity.
Timeline
Project & Programs Leader
Apple Inc
05.2023 - Current
Loss Prevention Leader
Apple
01.2022 - 05.2023
Real Camera Test Engineer (Video Engineer)
Apple Inc.
04.2020 - 11.2022
Retail Security Supervisor
Apple
04.2018 - 05.2023
Associate of Arts - Business
Cameras, Exposure, And Photography Certificate
07.2017 - 07.2019
Associate of Arts - Communications
Berkeley City College
01.2011 - 01.2012
High School Diploma -
Pittsburg Senior High School
06.2008 - 06.2008
No Degree - Project Management Certificate
Google