Delaina Johnson
Chicago,IL
Summary
Dynamic Branch Supervisor with a proven track record in financial services and team management. Consistently exceeded sales goals through targeted promotions and exceptional customer service, achieving a 100% improvement in satisfaction ratings. Expertise in optimizing operational efficiency while ensuring regulatory compliance.
Overview
8
8
years of professional experience
Work History
Member Service Representative Supervisor
Self Help Federal Credit Union
Chicago, IL
09.2022 - Current
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Balanced daily cash deposits and vault inventory with zero error rate
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by100 %
- Processed loan applications and documented loan decisions according to policy requirements.
- Assisted members with account inquiries and transactions at the credit union.
Assistant Branch Manager
First Saving Bank of Hegewich
Homewood, Illinois
12.2021 - 09.2022
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Provided bank leadership in absence of branch manager
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
- Networked within communities to identify and capitalize on business opportunities
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Organized special events such as seminars or workshops related to banking services.
Personal Banker
Credit Union One
Chicago , Illinois
10.2020 - 10.2021
- Collaborated with other departments to ensure smooth workflow processes across branches.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
- Analyzed financial documents provided by customers to determine their needs.
- Cross-sold banking products such as credit cards, loans and investments.
- Promoted additional bank services through personal contact with members
- Provided customer service to members, including answering questions and resolving issues.
- Educated customers on product features and benefits to promote financial solutions.
Teller Manager
Byline Bank
Chicago, IL, IL
09.2018 - 10.2020
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Conducted account openings and closings for customer.
- Recognized opportunities for cross-selling additional banking products or services.
- Responded promptly to customer emails, phone calls and requests for information.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Education
Business Administration And Management
DeVry University
Chicago, ILSkills
- Rapport building
- Branch operations
- Customer satisfaction
- Developing financial plans
- Excellent communication skills
- Decision-making ability
- Team leadership
- Detail-oriented
- Customer onboarding
- Customer relationship management
Timeline
Member Service Representative Supervisor
Self Help Federal Credit Union
09.2022 - Current
Assistant Branch Manager
First Saving Bank of Hegewich
12.2021 - 09.2022
Personal Banker
Credit Union One
10.2020 - 10.2021
Teller Manager
Byline Bank
09.2018 - 10.2020
Business Administration And Management
DeVry University