Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivette Lopez

DeLand,FL

Summary

Dynamic professional with extensive experience at Launch Credit Union, excelling in customer service and loan processing. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in team collaboration and time management, consistently achieving goals while maintaining confidentiality and compliance. Recognized for cross-selling initiatives that boosted product engagement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Member Service Representative

Launch Credit Union
DeLand, FL
08.2022 - Current
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Processed loan applications and documented loan decisions according to policy requirements.
  • Answered member questions about products and services.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Teller

Launch Credit Union
DeLand, FL
08.2022 - 05.2023
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Balanced cash drawers on a daily basis.
  • Verified customers' identification to ensure compliance with laws and regulations.

Contact Center Team Leader

Chase Credit Card Services
Deland, FL
12.2019 - 07.2022
  • Facilitated weekly meetings with team members to discuss objectives, challenges, successes.
  • Prepared reports on team performance, customer feedback, and operational metrics for senior management.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

High School Diploma -

Deland High School
06-2018

Associate of Arts -

Daytona State College
Daytona Beach, FL

Skills

  • Sync1
  • Keystone
  • Work-from-home experience
  • Team collaboration
  • Time management
  • Product knowledge
  • Communication skills
  • Problem solving
  • Customer service
  • Loan processing
  • Microsoft office
  • POS systems expert
  • Banking
  • Technical proficiency
  • Rapport building
  • Customer data confidentiality
  • Computer skills

Certification

  • NMLS #2519210

Timeline

Member Service Representative

Launch Credit Union
08.2022 - Current

Teller

Launch Credit Union
08.2022 - 05.2023

Contact Center Team Leader

Chase Credit Card Services
12.2019 - 07.2022

High School Diploma -

Deland High School

Associate of Arts -

Daytona State College

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