Kassie Foster
Dallas,TX
Summary
Led initiatives to enhance customer satisfaction and drive retail sales through strategic communication. Managed office tasks efficiently, utilizing advanced knowledge of office software. Aimed to apply expertise in a challenging role within the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Service Representative
Young Men's Christian Association, YMCA
Dallas, TX
04.2025 - 10.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed member transactions accurately using CRM software to enhance operational efficiency.
- Educated members on product offerings, contributing to increased satisfaction and retention rates.
- Collaborated with team members to streamline workflows, improving overall service delivery time.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Clerk
Dallas County
Dallas, TX
12.2024 - 04.2025
- Executed thorough preparation and verification of various documents and instruments to ensure accurate processing of bills, payments, and receipts.
- Facilitated completion of routine correspondence forms and reports to ensure accurate documentation.
- Performed comprehensive data research and preparation to support project requirements.
- Provided timely responses to routine inquiries and effectively managed basic customer service issues to enhance customer satisfaction.
- Managed filing and storage systems for documents and supplies to ensure efficient access and organization.
- Fulfilled various tasks assigned to support team objectives and operational efficiency.
Assistant Store Manager
Family Dollar
Dallas, TX
01.2022 - 12.2022
- Directed and supervised employees in sales inventory management and cash receipt reconciliation.
- Delegated specific duties to employees to enhance operational efficiency.
- Implemented and enforced safety, health, and security regulations to ensure compliance.
- Conducted thorough examinations of merchandise to verify accurate pricing and proper display standards.
- Assisted in planning and coordinating advertising campaigns and sales promotions. Supported the preparation of merchandise displays and advertising copy. Contributed to team efforts in achieving marketing objectives.
Remote Client Services Representative
Pure Romance Inc.
Red Oak, TX
03.2019 - 07.2021
- Assisted in driving product sales through effective customer engagement strategies. Supported team members in achieving sales targets by providing necessary resources. Contributed to inventory management to ensure product availability for customers.
- Managed inbound and outbound customer calls to provide assistance and resolve inquiries effectively. Supported customers by addressing concerns and delivering information promptly. Facilitated communication between customers and departments to enhance service delivery.
- Cultivated and strengthened client and company relationships to enhance collaboration.
- Assisted in maintaining client relationships to promote loyalty and satisfaction. Supported initiatives to enhance customer service and retention strategies. Collaborated with teams to address client needs effectively.
- Facilitated conflict resolution processes to enhance team collaboration.
- Cultivated in-depth product knowledge to enhance customer interactions.
- Engaged with new and existing clients to assess and address their needs.
- Showcased product features to demonstrate optimal client benefits.
- Facilitated price negotiations to secure favorable terms and conditions.
- Formulated innovative sales strategies to drive revenue growth.
- Directed and collaborated with team members to achieve project objectives.
RCA Mail Carrier
UNITED STATES POSTAL SERVICE
Red Oak, TX
03.2016 - 01.2019
- Organized mail for delivery by arranging items in sequential order.
- Executed mail delivery to residences and businesses along designated routes using various transportation methods including satchels, carts, cars, and small trucks.
- Executed return trips to post office for mail collection from residential, commercial, and public mailboxes.
- Documented address changes and executed mail redirection processes.
- Ensured timely collection and return of mail according to established schedules.
- Managed registration, certification, and insurance processes for parcels and letters.
Licensed Insurance Agent
TELETECH
Ennis, TX
08.2013 - 10.2014
- Advised clients on suitable insurance solutions by presenting a comprehensive range of policies, ensuring alignment with their specific requirements and risk management strategies.
- Conducted comprehensive assessments of insurance policies, detailing their pros and cons to support informed decision-making in sales.
- Assessed premium rates and developed payment options to facilitate client transactions.
Education
Associate's degree - Paralegal Studies
Dallas College
Dallas, TXCertification - Business Administration
Navarro College
Waxahachie, TXHigh school diploma equivalency - General Studies
Red Oak High School
Red Oak, TX04.2010
Skills
Administrative experience
Microsoft 365 (Excel, Word, PowerPoint, ect;)
Data entry
Front desk
Inside sales
Cash handling
Time management
Customer service and retention
Certification
- Driver's License March 2024 to October 2031
Timeline
Member Service Representative
Young Men's Christian Association, YMCA
04.2025 - 10.2025
Clerk
Dallas County
12.2024 - 04.2025
Assistant Store Manager
Family Dollar
01.2022 - 12.2022
Remote Client Services Representative
Pure Romance Inc.
03.2019 - 07.2021
RCA Mail Carrier
UNITED STATES POSTAL SERVICE
03.2016 - 01.2019
Licensed Insurance Agent
TELETECH
08.2013 - 10.2014
Associate's degree - Paralegal Studies
Dallas College
Certification - Business Administration
Navarro College
High school diploma equivalency - General Studies
Red Oak High School