Delaina Mims
Cleveland
Summary
Dynamic and people-centered professional with a background in healthcare and high-level customer service, known for bringing both compassion and confidence into every interaction. Thrives in fast-paced, high-responsibility environments where safety, communication, and adaptability are essential. Passionate about creating a calm, secure, and elevated experience for others while representing organizations with professionalism, warmth, and authenticity.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
CATERING SERVER
Parkhurst Dining
University Heights
10.2025 - Current
- Set up and arranged dining areas for optimal guest experience.
- Assisted with buffet presentations and replenished food items as needed.
- Followed safety and sanitation guidelines while handling food items.
STNA
Intelycare
Cleveland
06.2023 - Current
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Transported patients between rooms or units as needed.
CAMP DIRECTOR
ID Tech Camps
Columbus
05.2025 - 09.2025
- Led daily camp activities and ensured safety for all participants.
- Trained and supervised staff to deliver high-quality instruction.
- Communicated effectively with parents about schedules and camper progress.
- Fostered a positive camp environment promoting teamwork and collaboration.
TECH ADVISOR
Apple
Cleveland
07.2024 - 05.2025
- Advised clients on product features and benefits to enhance user experience.
- Assisted in troubleshooting technical issues for customers and provided timely solutions.
- Implemented security protocols to ensure data confidentiality.
STNA
Avenue at Warrensville
Warrensville Heights
09.2024 - 02.2025
- Monitored vital signs and reported changes to healthcare professionals.
- Documented patient information accurately in electronic health records.
- Aided in the mobility of patients, ensuring their safety and comfort.
- Provided basic patient care, including bathing, dressing and grooming.
STNA
Vitalia Stow
Stow
01.2024 - 07.2024
- Assisted nursing staff with daily patient care and personal hygiene tasks.
- Maintained a clean and safe environment for patients and staff.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Reported any changes in the patient's condition to the nurse on duty.
Education
Bachelor of Arts - Business Administration
Clark Atlanta University
Atlanta, GASkills
- Conflict resolution/Crisis Management
- Time management
- Problem solving
- Basic patient care
- Confidentiality
- Adaptability in work environment
- HIPAA compliance
- Customer relationship management
- Empathy in care
- First aid certification
- Safety compliance
- Emergency procedures
- Customer service
- Team collaboration
Certification
STNA License, 602631010323
Timeline
CATERING SERVER
Parkhurst Dining
10.2025 - Current
CAMP DIRECTOR
ID Tech Camps
05.2025 - 09.2025
STNA
Avenue at Warrensville
09.2024 - 02.2025
TECH ADVISOR
Apple
07.2024 - 05.2025
STNA
Vitalia Stow
01.2024 - 07.2024
STNA
Intelycare
06.2023 - Current
Bachelor of Arts - Business Administration
Clark Atlanta University