Delaina Sine

• Managed daily operations to ensure efficient service and quality standards.
• Trained staff on menu offerings and customer service protocols.
• Monitored kitchen performance to maintain food quality and safety standards.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved customer complaints promptly, enhancing overall satisfaction.
• Utilized QuickBooks to process bill payments, record financial transactions, and generate accounting reports
• Prepared weekly Cost of Goods Sold (COGS) reports and processed recurring weekly payments and invoices.

• Processed customer transactions efficiently using point-of-sale system.
• Managed cash register, ensuring accurate cash handling and till reconciliation.
• Delivered exceptional customer service while addressing inquiries and resolving issues.
• Maintained cleanliness and organization of the front counter and dining area.
• Implemented upselling techniques to enhance customer experience and increase sales potential.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.

• Maintained store cleanliness and organization, ensuring compliance with health standards.
• Operated point-of-sale systems accurately, facilitating efficient transactions.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.

• [3.9] GPA
• Dean's List [all semesters]

Relevant Coursework:

Business Statistics:

• Statistical Analysis
• Data Analysis & Interpretation
• Probability Analysis
• Regression Analysis
• Forecasting

• 4.0 GPA
• magna cum laude graduate
• President's List [all semesters]

Relevant Coursework:

Information Systems:

• Certified in Microsoft Office applications (Word, Powerpoint, Excel, Access, etc.)

Managerial and Financial Accounting:

• Financial Statement Analysis
• Journal Entries
• Account Reconciliation
• GAAP Fundamentals
• Budgeting
• Cost Analysis
• • CVP & Break-Even Analysis