Delana Brown
Chicaco,Illinois
Summary
Dynamic and results-oriented professional with extensive experience in diverse roles, including a pivotal position at Dart Container. Excelled in material handling and warehouse operations, enhancing efficiency by mastering SAP and pallet jack handling. Demonstrated exceptional team collaboration skills, significantly contributing to organizational goals. Proven ability to manage schedules and prioritize safety, showcasing a blend of hard and soft skills.
Overview
2025
2025
years of professional experience
Work History
Clerical Assistant
Dart Container
Chicago, IL
07.2021 - 11.2024
- Used hand pallet truck to transport heavy material within the facility.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Using the SAP scanner to print labels for the work of palletized skids.
- Performed daily maintenance checks on scanner equipment to ensure proper functioning.
- Participated in regular team meetings to discuss progress, challenges, and strategies for improvement.
- Work in tandem with various departments, and maintain a flexible attitude, supporting all the work that helps achieve organizational goals.
- Housekeeping involves sweeping large pieces of wood and debris off of the production floor to ensure that my co-workers and I are safe from slips, trips, and falls.
Call Center Representative
Computershare Fund Services ( Lasalle Network).
Chicago, IL
01.2014 - 03.2014
- Apply appropriate actions to effectively control a telephone call.
- Support and provide service via phone and emails as a receiver and caller.
- Use questioning skills that support effective telephone communications.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Display time flexibility towards shifts, as per work floor requirements.
- Maintained detailed records of customer interactions and transactions for future reference.
Assistant Head Cashier
Village Foods
Chicago, IL
09.1995 - 09.2012
- Verified cash drawer amounts at the beginning and end of each shift.
- Organized paperwork associated with cashiering activities such as invoices, credit card slips.
- Processed refunds and returns accurately and promptly.
- Provided excellent customer service to customers during checkout process.
- Trained new cashiers on proper cash handling techniques and policies.
- Performed opening and closing procedures for registers as required.
- Reconciled discrepancies between register tapes and bank deposits.
- Handled large sums of money while ensuring security protocols were followed.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Assist in weekly scheduling.
- Accounts payable and receivables.
- Bank and vendor reconciliation.
- Office procedures include typing, answering multiple phone lines, faxing, copying, packing, lifting, and weighing boxes of documents to be shipped by FedEx overnight priority.
Bookseller
Barbara's Books ( O'Hare Airport )
- Processed payments quickly and accurately using cash registers or point-of-sale software systems.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Resolved customer complaints promptly in order to maintain positive relationships with clients.
- Performed opening and closing duties such as counting cash drawers and checking all equipment for proper functioning.
- Prepared special orders for customers when needed.
- Resolved customer complaints in a professional manner.
- Tracked inventory levels using computerized systems.
- Suggested additional items to customers based on their interests.
- Greeted customers as they entered the store, providing friendly customer service.
- Organized book displays to attractively showcase products.
Education
High School Diploma -
Tilden Technical High School
Chicago, IL06-1992
Skills
- Phone reception
- Scheduling and calendar management
- SAP
- Office equipment
- Scanning documents
- Mail processing
- Billing and invoicing
- Invoice processing
- Packaging and labeling
- Pallet jack handling
- Material handling
- Health and safety regulations
- Warehouse operations
Timeline
Clerical Assistant
Dart Container
07.2021 - 11.2024
Call Center Representative
Computershare Fund Services ( Lasalle Network).
01.2014 - 03.2014
Assistant Head Cashier
Village Foods
09.1995 - 09.2012
Bookseller
Barbara's Books ( O'Hare Airport )
High School Diploma -
Tilden Technical High School