Delana LaFoy
Dynamic professional with a proven track record at Adesa Auto Auction, excelling in customer service and problem-solving. Skilled in managing up to 150 arbitration cases, enhancing customer satisfaction through effective communication and upselling strategies. Known for building strong relationships and fostering teamwork to achieve sales goals.
Work History
Lead Arbitration Administrator
2 Years 7 MonthsFacilitated arbitration processes for over two years at a large auto auction in Flint, Michigan. Enforced legal rules and policies for buyers and sellers. Evaluated and processed arbitration cases based on mechanical vehicle issues and timelines. Coordinated upselling of additional inspections to customers to enhance arbitration eligibility. Validated customer concerns regarding vehicle mechanical issues and arranged diagnostics and repairs. Communicated effectively with buyers and sellers nationwide via phone and email. Utilized multiple Google spreadsheets to manage 80-150 arbitration cases simultaneously. Provided training and support to team members, including new management, to improve role comprehension. Demonstrated strong problem-solving abilities while assisting customers.
Automotive Sales Consultant
3 Years 8 MonthsAssisted customers in selecting vehicles based on needs and preferences.
Provided detailed product knowledge, enhancing customer engagement and satisfaction.
Developed strong relationships with clients, fostering loyalty and repeat business.
Conducted vehicle demonstrations to highlight features and benefits effectively.
Education
High School Diploma
Howard’s Beauty Academy - Cosmetologist 2 years
Most Professional Interview 2016
Most Professional Interview 2017