Kelsey DellaNeve

- Manage complex post-auction arbitration cases, resolving disputes between buyers and sellers and the condition report regarding vehicle condition and seller representations.

- Conduct detailed investigations and research to make fair, policy-compliant final determinations on high-value claims.

- Maintain expert knowledge of company procedures, state regulations, and federal compliance standards.

- Deliver prompt, professional client support while balancing customer satisfaction with policy enforcement.

- Build long-term client relationships through effective communication, empathy, and solution-oriented service.

- Leverage Salesforce expertise to manage case workflows, documentation, and customer interactions efficiently.

Executed processing of high volumes of vehicle title documentation, ensuring adherence to state-specific title laws and transfer requirements.

Acted as a liaison between buyers and sellers to resolve title discrepancies and ensure accurate documentation correction.

Cultivated robust regional client partnerships through consistent delivery of compliant, results-oriented service.

- Adapted quickly to operational changes within a rapidly scaling startup environment.

- Provided clients with regulatory guidance to navigate DMV and title transfer complexities.

Managed indirect loan funding processes while maintaining compliance with regulations and internal standards. Supported team efficiency through training, mentorship, and effective workflow management. Assisted quality control teams in minimizing funding errors and enhancing process accuracy.

• Provide payoff quotes for mortgages, installment loans and consumer lines of credit products.
• Process payoff transactions for mortgages, installment loans and lines of credit which include releases, discharges and sending out payoff letters.
• Working specific projects like the Status 4 and LT 10 reports.
• Daily tasks are a variety of customer service activities which include answering phones and customer questions regarding their loans, or providing verbal quotes. I would handle internal and external phone calls relating to residential and consumer loan products and functions.
• I have used Interact, Miser and CMSI on a daily basis and am familiar of its functions.

• Worked on the Medical Surgical floor performing dressing changes and evaluation of wounds under supervision of a clinical nurse. Dressing changes included casts, compression bandages and wound-vac. Measured and assessed wounds and recorded vitals. Completed general nursing care of two patients per shift.
• Educated patients and families the importance of self care and wound healing
• Helped patients research medical questions or answer any questions that I knew when they couldn’t speak with a doctor
• Learned the importance of health insurance and the effect it has on patients and families during times of medical assistance.
• Proficient in writing care plans and charting data
• Understand all HIPPA regulations