Delana Martin

• Resolved customer complaints to maintain high level of satisfaction.
• Managed branch sales, customer service, finances and recordkeeping.
• Worked directly with customers and associates to handle internal and external complaints and objections.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Assessed employee performance and developed improvement plans.

• Met deadlines by proactively managing individual and team tasks and streamlining processes.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.