Delana Martin
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service positions. Ready to help team achieve company goals.
Reliable Customer Service offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in many areas and flexible with changing business needs.
Overview
4
4
years of professional experience
Work History
Lowes Head Cashier
Head Cashier
2024.05 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Remx
Customer Service Representive
2023.10 - 2024.03
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Front Desk Manager
Holiday Inn Express and Suites
2022.08 - 2023.02
- Prepared weekly employee work schedules to meet operational needs.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Front Desk Receptionist
Holiday Inn Express and Suites
2022.05 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Call Center Customer Service Representative
United Hail Pros
2021.09 - 2022.05
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Cashier
Alamo Drugstore
2020.06 - 2021.07
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school or equivalent -
Todd County Central High School
Elkton, KY05.2014
Skills
- Customer Service
- Time management strength
- Positive Attitude
- Employee Training
- Customer Service Management
- Punctuality
- Team Leadership
- POS Systems
- Shift Scheduling
- Sales Promotion
- Payment Processing
- Sales expertise
Assessments
Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Lowes Head Cashier
Head Cashier
2024.05 - Current
Remx
Customer Service Representive
2023.10 - 2024.03
Front Desk Manager
Holiday Inn Express and Suites
2022.08 - 2023.02
Front Desk Receptionist
Holiday Inn Express and Suites
2022.05 - Current
Call Center Customer Service Representative
United Hail Pros
2021.09 - 2022.05
Cashier
Alamo Drugstore
2020.06 - 2021.07
High school or equivalent -
Todd County Central High School
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