Makenna Worden
Cameron
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. My main goal is maintaining high customer satisfaction and fostering loyalty. I am a detail-oriented individual with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive and goal-oriented with excellent time management. Known for reliability and adaptability, and always willing to learn and apply new skills. Committed to leveraging these qualities to drive team success by contributing to your team.
Overview
6
6
years of professional experience
Work History
Lowes Cashier
Lowes Home Improvment
12.2024 - Current
- Processed transactions efficiently to maintain smooth operation of checkout lanes.
- Improved customer satisfaction by promptly addressing inquiries and issues.
- Handled customer payments accurately and ensured correct change was given.
- Provided friendly and courteous service to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Hotel Management Trainee
Iron Springs Resort
03.2023 - 10.2023
- Assisted event planners in coordinating successful events.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Gained skills such as hotel and event planning management, as well as housekeeping.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
Cashier Team Lead
Food Lion
01.2019 - 10.2023
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contribution.
Education
Associate of Arts - Photography
Southern Utah University
Cedar City, UTAssociate of Business Administration - Business Administration
Central Carolina Community College
Sanford, NC01-2020
Skills
- Customer assistance service
- Housekeeping management
- Hospitality
- Outstanding communication skills
- Work ethic and integrity
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
Timeline
Lowes Cashier
Lowes Home Improvment
12.2024 - Current
Hotel Management Trainee
Iron Springs Resort
03.2023 - 10.2023
Cashier Team Lead
Food Lion
01.2019 - 10.2023
Associate of Arts - Photography
Southern Utah University
Associate of Business Administration - Business Administration
Central Carolina Community College
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