Delana Williams

Manages the branch's fiscal resources, ensures that all funding needed for daily operations and war-fighting missions are accurate. Responsibilities include processing military and travel pay, building base budgets, forecasting costs, and conducting financial audits. Averaged 2-5 day turnaround on claims processing for over 200 members per month while maintaining excellent scores on interaction quality.

Contacted potential customers to sell them health insurance. Explained the health care policy and plan to the member and helped them choose the coverage that best suited their needs. Responsibilities included interviewing prospective clients and analyzing current clients’ policies for any needed additions or changes. Other duties included customizing insurance programs for individuals and handling policy renewals. Assisted in maintaining electronic and paper records (PHI) of customer’s health insurance and help policyholders settle any claims. Occasionally conducted cold calls to potential clients to pitch them on policies from the company. 90% or higher averaged in Quality Assurance, excelled in AHT per calls & exceeded in monthly metrics.

Responsible for interacting with guests and managing administrative tasks for the medical team. Duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment. Assisted in updating patient personal health records, listening to patient and client concerns while also helping to review coverage with various plans/providers. Processed over 25 patients per week while ensuring to follow proper HIPPA standards.