Delaney Brown
Winchester,TN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Ascend Federal Credit Union. Proven ability to build lasting customer relationships and resolve conflicts effectively. Experienced in optimizing operations and enhancing productivity, demonstrated through successful management. Committed to delivering quality service and fostering positive environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Virtual Teller
Ascend Federal Credit Union
Tullahoma, TN
09.2024 - Current
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Built strong customer relationships through outstanding service.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Manager
Ralph’s Donuts
Cookeville, TN
03.2017 - 08.2024
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Developed work schedules, balancing labor costs with operational needs to enhance productivity.
- Developed and maintained relationships suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science - Marketing
Volunteer State Community College
Gallatin, TN05.2023
High School Diploma - Business
Jackson County High School
Gainesboro, TN05.2019
Skills
- Certified in Word and Excel
- Exceptional in customer service skills
- Strong work ethic
- Excellent time management skills
- Goal-oriented focus
- Customer relationship building
- Conflict resolution techniques
- Inventory management
- Staff assistance
Certification
Certified in Word and Excel.
Timeline
Virtual Teller
Ascend Federal Credit Union
09.2024 - Current
Manager
Ralph’s Donuts
03.2017 - 08.2024
Associate of Science - Marketing
Volunteer State Community College
High School Diploma - Business
Jackson County High School