DELANEY BURLAGE
Woodbury,MN
Summary
I honorably served in the United States Marine Corps for 4 years. I have extensive training and experience working Customer Service, Quality Assurance, and Payroll. I was in charge of handling all customer service needs for over 6,000 Marines. I am able to multi-task, work under pressure, and problem solve using the utmost respect and competence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Tamarack Taproom
Woodbury, Minnesota
08.2022 - 08.2025
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Collected and organized daily till totals and tips.
- Monitored bar inventory and promptly restocked low items before depletion.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
Server
Biergarten Boca Raton
Boca Raton, Florida
01.2022 - 06.2022
- Provided the optimal customer experience by accurately taking customer orders and safely handling food while simultaneously enhancing customer service and verbal communication skills
- Formally trained new hires on rotating menu items, computer systems, as well as food safety and work safety policies
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
Administrative Specialist
United States Marine Corps
Yuma, Arizona
07.2016 - 04.2020
- Non Commission Officer in charge of Customer Service Section improving our rating to 4.9% from 4.7%.
- Generated monthly rosters on Excel to analyze and ensure quality assurance bringing our discrepancy rate down to 0.1%.
- Engaged with Marines of all ranks through email, phone call, and meetings to take care of any customer service such as payroll, addressing incorrect information, and inputting awards and new information into our database system efficiently and in a timely manner.
- Evaluated over 5,000 feedback reports, and Electronic Personal Administrative Requests every month.
- Promoted from E-1 to E-4 within 3.5 years.
Education
Associate of Arts - Communication
Florida Atlantic University
Boca Raton, FL08.2022
Administration
Personal Administration School
Jacksonville, North Carolina02.2017
Skills
- Customer Service
- Excel
- Quality Assurance
- Management Experience
- Customer Care
- Customer relationship management
Certification
- OSHA certified
- ASSIST suicide prevention certified
- Combat Leadership certified
Education and Training
Boca Raton, FL,true,Jacksonville, North Carolina
Contact
Woodbury, MN 55125
Timeline
Bartender
Tamarack Taproom
08.2022 - 08.2025
Server
Biergarten Boca Raton
01.2022 - 06.2022
Administrative Specialist
United States Marine Corps
07.2016 - 04.2020
Associate of Arts - Communication
Florida Atlantic University
Administration
Personal Administration School
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