Delaney Byrd
Lake Stevens
Summary
Detail-oriented dental professional with expertise in patient coordination, dental billing, and chairside support. Proficient in Dentrix and Microsoft Office, with a strong commitment to HIPAA compliance, accurate record-keeping, and delivering exceptional patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Edmonds Family Dentistry
Edmonds
06.2020 - Current
- Coordinated daily schedule by booking, modifying, and organizing patient appointments, ensuring accuracy and efficiency.
- Confirmed upcoming visits and followed up on cancellations or missed appointments to optimize schedule.
- Welcome patients upon arrival, complete the check-in and registration process, and create a positive front-office experience.
- Guide patients through required paperwork and ensure all necessary documentation is properly completed.
- Clearly communicate office policies, available services, fees, and procedural information to patients.
- Verified dental insurance eligibility, reviewed benefit details, and created treatment plans aligned with insurance coverage and patient benefits.
- Present and explain recommended treatment plans, outlining procedures, estimated costs, and financial options.
- Maintain accurate patient records while ensuring compliance with HIPAA and privacy standards.
- Document clinical procedures, treatment notes, and financial transactions within patient charts.
- Collect and process payments, including co-pays and outstanding balances, with accuracy and professionalism.
- Manage incoming calls, direct inquiries appropriately, and relay messages in a timely and professional manner.
- Follow sterilization and infection-control protocols to uphold a safe and sanitary clinical environment.
- Provide chairside support, including polishing and flossing as part of patient care.
- Utilize Dentrix software for appointment scheduling, charting, billing, and comprehensive record management.
Office Manager/Administrator
AA Auto Service Center
Redmond
07.2018 - 09.2019
- Scheduled and confirmed appointments to optimize workflow and enhance client satisfaction.
- Processed cash, credit, and check payments, ensuring accuracy and compliance with financial procedures.
- Performed filing and data entry, keeping records organized and up to date.
- Built and maintained positive customer relationships through excellent service.
- Resolved conflicts effectively to ensure customer satisfaction.
- Created and promoted social media content to support marketing initiatives and increase brand visibility.
Front Desk Receptionist
Obadiah Salon
Bellevue
01.2018 - 06.2018
- Scheduled and confirmed appointments via phone and email.
- Processed accurate cash and card transactions.
- Ensured clean, organized, welcoming environment to enhance overall client satisfaction.
- Prepared clients with robes and beverages, contributing to a positive client experience.
- Educated clients on products and executed upselling strategies to increase sales.
Debt Collector
National Service Bureau
Bothell
06.2016 - 06.2017
- Managed collections using persuasive communication, ensuring professionalism and compliance.
- Negotiated payment plans that preserved customer relationships and improved collection rates.
- Conducted compliant customer outreach via telephone, reinforcing adherence to guidelines and state laws.
Education
Associate -
Whatcom Community College
01-2014
None -
Quest University B.C.
Squamish, B.C, Canada01-2013
Skills
- Patient Management
- Patient Data Management
- Electronic Health Records
- Insurance billing
- Claims processing
- Patient Scheduling Systems
- HIPAA compliance
- Healthcare Terminology
- Organization & Time Management
- Patient Communication Techniques
Certification
- CPR Certification, 06/25, 06/27
- Certified Dental Assistant (CDA), 03/26, 05/27
Timeline
Patient Care Coordinator
Edmonds Family Dentistry
06.2020 - Current
Office Manager/Administrator
AA Auto Service Center
07.2018 - 09.2019
Front Desk Receptionist
Obadiah Salon
01.2018 - 06.2018
Debt Collector
National Service Bureau
06.2016 - 06.2017
Associate -
Whatcom Community College
None -
Quest University B.C.