Delaney Fletcher
STILLWATER
Summary
Dynamic team leader and customer service expert with a proven track record at Eskimo Joe's. Excelled in high-volume environments, enhancing customer satisfaction and streamlining operations. Skilled in team leadership, consistently exceeding service goals through strong multitasking and positive engagement. Manages extensive academic hours and research collecting along with 20+ hour work weeks.
Overview
5
5
years of professional experience
Work History
Bartender
Eskimo Joes
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to set standards.
- Contributed to a positive work environment through effective communication with management and staff
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and management needs in a timely and efficient manner.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced dining experience, suggesting food and drink options for new customers.
Wait Staff/Wait Staff Lead
Eskimo Joes
06.2024 - Current
- Maintained cleanliness in the dining areas.
- Cultivated warm relationships with regular customers.
- Pre-bussed and reset tables to keep the dining room put together.
- Helping to keep break and wait areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and providing proper attention to any concerns or dissatisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and communicated to gain a proper understanding of time for food preparation.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lead Support Staff Member
Eskimo Joes
01.2023 - Current
- Worked in positions of Expo Shift Lead, Host Shift Lead, and ToGo.
- Balanced competing priorities adeptly, ensuring that all tasks were completed promptly without compromising on quality or customer requests.
- Answered and managed incoming calls while also providing service at a walk-up counter
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with visitors.
- Assisted in training new staff members on company procedures and practices.
- Facilitated a positive working environment by providing enthusiastic and uplifting encouragement to coworkers.
- Maintained high levels of cleanliness and organization within working areas.
Camp Counselor
Camp Champions
05.2023 - 08.2023
- Worked with children of varying ages, interests, skills, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Worked as a memeber of the Outdoors department, with training completed in every activity offered.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through a variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Implemented rules and regulations to enforce discipline and compliance.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Kept accurate records of each camper's medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Supported campers' personal growth by providing consistent emotional and social support.
Daycare Worker
Stepping Stones Daycare
10.2022 - 01.2023
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Daycare Worker
Kids Korner Daycare
05.2022 - 08.2022
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Taught children to organize toys, wash hands, and share by leading by example.
- Distributed food, napkins, and beverages in preparation for snack time.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Maintained a child-friendly environment with access to outdoor activities.
- Increased parent satisfaction with regular communication about their child's progress and daily experiences.
Customer Service Cashier
Hobby Lobby
10.2019 - 01.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Addressed customer inquiries with detailed product knowledge.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Bachelor of Science -
Oklahoma State University
Stillwater, OK12-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Problem-solving
- Positive engagement
- Team leadership
- POS system operation
- Memory retention
Languages
American Sign Language
Elementary
Timeline
Bartender
Eskimo Joes
11.2024 - Current
Wait Staff/Wait Staff Lead
Eskimo Joes
06.2024 - Current
Camp Counselor
Camp Champions
05.2023 - 08.2023
Lead Support Staff Member
Eskimo Joes
01.2023 - Current
Daycare Worker
Stepping Stones Daycare
10.2022 - 01.2023
Daycare Worker
Kids Korner Daycare
05.2022 - 08.2022
Customer Service Cashier
Hobby Lobby
10.2019 - 01.2022
Bachelor of Science -
Oklahoma State University
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