Delaney Shea Fry
Seymour,CT
Summary
Customer-focused with strong skills in service delivery, communication, and problem-solving. Experienced in managing multiple priorities in fast-paced settings, driving client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Line Cook and Customer Service Associate
Lake Zoar Drive In
Monroe, Connecticut
09.2025 - Current
- Started as a front-of-house associate, managed taking customer orders while making sure they were met with acceptable service
- Promoted to the frying station, handled the fry station, and food preparation with precision and accuracy to always make sure the customers were getting the correct orders
- Cross-trained in multiple departments throughout the kitchen while training new employees as well
- Developed effective multitasking skills while under pressure which improved the efficiency throughout the kitchen and with the service communication
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Monitored inventory levels of ingredients, notifying management of shortages.
- Followed food safety guidelines to ensure quality and hygiene standards were met.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Customer Service Representative Assistant
Ansonia Auto Park
Ansonia, Connecticut
06.2017 - Current
- Supported customer service operations by managing scheduling and providing phone support.
- Cleaned and detailed customer vehicles according to specific standards.
- Developed skills in professional conduct, time management, and client satisfaction from an early age.
- Assisted customers with inquiries and provided product information promptly.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Coordinated service appointments and managed scheduling efficiently.
- Processed transactions accurately using the point-of-sale system.
- Kept workspace clean and organized to improve overall customer experience.
Pro Shop Sales Associate
RaceBrook Country Club
Orange, Connecticut
05.2022 - 09.2025
- Managed member transactions, sales of golf equipment and apparel, and scheduled tee times to enhance customer satisfaction
- performed daily product organization to help the shop appeal visually to members for better sale performance
- Assisted members with inquiries about club services and events.
- Managed inventory of retail merchandise for pro shop operations.
- Coordinated logistics for club events and member activities.
- Provided customer service to enhance member experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered telephone calls to provide store, products, and services information.
- Worked with sales team members to achieve group targets.
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
- Maintained cleanliness of store environment, including floors, windows, and displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
Academic College Tutor
Aspire Program at Keene State College
Keene, NH
01.2025 - 05.2025
- Tutored students primarily with developmental disorders and learning disabilities in Archaeological Biological Anthropology
- Designed strategies and created teaching plans involving anthropological theories and exam preparations to aid students in their studies
- Created study exercises tailored to diverse learning styles, simplifying complex subjects for exam preparation.
- Enhanced communication and mentoring skills during tutoring sessions with students
- Facilitated group study sessions to encourage collaborative learning.
- Assisted professors with classroom management and instructional materials.
- Provided feedback on assignments to improve student performance.
- Maintained accurate records of student progress and attendance.
- Communicated regularly with students and parents about academic goals.
- Researched new resources that could be used during tutoring sessions to enhance learning outcomes.
- Facilitated discussions between peers regarding various topics in the subject matter.
- Engaged students during lectures by asking relevant questions related to the topic being discussed.
- Encouraged critical thinking skills amongst the students by incorporating problem solving into tutoring sessions.
- Encouraged struggling learners through positive reinforcement, fostering confidence and engagement in their studies.
Volunteered at an Animal care rescue and shelter
Ansonia Animal Shelter
Ansonia, Connecticut
11.2017 - 08.2021
- Assisted with animal adoption outreach and provided customer service to enhance adoption experience
- Organized fundraisers to support operations and increase visibility, contributing to faster adoption rates
Volunteered at Local Church's
Good Sheppard and Holy Rosary Church
Seymour, CT
08.2014 - 06.2019
- Held fundraisers for needed causes
- Created donation events to help those in need
- Assisted in organizing community and church events
- Participated in community-based programs to enhance organizational skills
Education
Bachelor of Arts - Sociology With A Specialization in Social Work
Keene State College
Keene, NH05-2025
Skills
- Customer service
- Effective communication
- Conflict resolution
- Time management
- Team collaboration
- Food safety
- Teaching strategy development
- Management
- Problem Solving
- Multitasking
- Working well under pressure
Timeline
Line Cook and Customer Service Associate
Lake Zoar Drive In
09.2025 - Current
Academic College Tutor
Aspire Program at Keene State College
01.2025 - 05.2025
Pro Shop Sales Associate
RaceBrook Country Club
05.2022 - 09.2025
Volunteered at an Animal care rescue and shelter
Ansonia Animal Shelter
11.2017 - 08.2021
Customer Service Representative Assistant
Ansonia Auto Park
06.2017 - Current
Volunteered at Local Church's
Good Sheppard and Holy Rosary Church
08.2014 - 06.2019
Bachelor of Arts - Sociology With A Specialization in Social Work
Keene State College