Delaney Fulcher
Spartanburg,SC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
Work History
Store Manager
Two Cumberland
08.2021 - 01.2024
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Office Assistant
Seal My Granite LLC
02.2021 - 08.2021
- Worked closely with company owner to assign jobs to the technicians and ensure that it was done in a timely manner.
- Assisted in financial tasks such as invoicing and expense tracking, to ensure accuracy.
- Worked with Quickbooks and Microsoft Excel.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Sales Associate
Once Upon A Child
10.2020 - 02.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Lead Style Advisor
Justice Tween Brands
05.2018 - 08.2020
- Increased customer satisfaction by providing personalized style advice and recommendations.
- Developed strong client relationships through consistent follow-up and excellent communication skills.
- Managed a team of Style Advisors, ensuring top-notch customer service and sales performance.
- Implemented innovative visual merchandising techniques for optimal product presentation.
- Collaborated with store management to develop strategies for increasing overall revenue.
Education
High School Diploma -
Connections Academy
Columbia, SC05.2018
Skills
- POS Systems
- Retail Inventory Management
- Team Development
- Customer Service Management
- Supply Ordering
- Shift Scheduling
- Store Merchandising
- Accurate money handling
Timeline
Store Manager
Two Cumberland
08.2021 - 01.2024
Office Assistant
Seal My Granite LLC
02.2021 - 08.2021
Sales Associate
Once Upon A Child
10.2020 - 02.2021
Lead Style Advisor
Justice Tween Brands
05.2018 - 08.2020
High School Diploma -
Connections Academy
Similar Profiles
Anna Grace DyerAnna Grace Dyer
Sales Associate at Two CumberlandSales Associate at Two Cumberland
Joan KibetJoan Kibet
RN Supervisor at Cumberland Crossing - CumberlandRN Supervisor at Cumberland Crossing - Cumberland
Dezarae MoralesDezarae Morales
Nursing Assistant Trainee at Cumberland Crossing - CumberlandNursing Assistant Trainee at Cumberland Crossing - Cumberland