Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delaney Hecker

Eugene,OR

Summary

Hardworking and reliable with strong ability in customer service. Fast and eager learner and very team oriented. I thrive in a team setting and look forward to be able to grow into a career I can make my own.

Overview

8
8
years of professional experience

Work History

Sr Office Assistant

Lane County Public Works
Eugene, OR
10.2022 - Current
  • Managed all incoming and outgoing documents related to construction projects.
  • Identified areas of improvement in existing office processes and procedures.
  • Developed and implemented improved administrative processes for the department.
  • Coordinated with external vendors to ensure timely delivery of materials and services.
  • Maintained accurate records of construction project costs, expenses, and progress reports.
  • Provided support to field personnel with equipment needs, scheduling conflicts.
  • Organized meetings between clients, contractors, architects, engineers. as needed for construction projects.
  • Prepared purchase orders for necessary supplies and materials required for each project.
  • Responded promptly to requests from clients regarding changes or updates to their project plans.
  • Reviewed bids submitted by subcontractors prior to awarding any contracts.
  • Ensured that all paperwork was completed accurately before submitting it to relevant agencies.

Universal Banker

Summit Bank
Eugene, OR
01.2021 - Current
  • Offer every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balance daily cash deposits and bank vault inventory with zero error rate.
  • Promote facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verify amounts and integrity of every check or funds transfer.
  • Process all sales transactions accurately and promptly to prevent long customer wait times.
  • Enter member transaction data into online banking software.
  • Assist with opening accounts.
  • Preform check back on new accounts and stop payments.
  • Answer calls and transfer to the proper departments.
  • Copy and scan documents for clients and other departments.
  • File all new accounts in alphabetical order.

Loan Servicing Representative

Summit Bank
Eugene, OR
10.2021 - 10.2022
  • Handled routine and complex inquiries from customers, title companies, and vendors each day.
  • Delivered prompt, knowledgeable solutions to address customers' loan service issues.
  • Audited files regularly to detect and correct paperwork and processing errors.
  • Monitored loans to verify adequate and current insurance coverage.
  • Organized, filed, and maintained customer, department, and regulatory loan records.
  • Scanned and uploaded loan and related documents into system.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assist clients over the phone and through email.
  • Calculate payoffs.
  • Assist clients in account changes.

Cashier

Bimart
Eugene, OR
04.2019 - 01.2021
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up to be members.
  • Answered phones (multi line) in the front Lobby, file new memberships, look up recites and memberships in the computer and assist customers while they come into the store.
  • Ran firearm related background checks in the Sporting Goods department.
  • Used multiple computer programs to assist customers in the front lobby, as well as the sales floor.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Crew Member

Papa Murphy's Take 'N' Bake Pizza
Eugene, OR
10.2018 - 04.2019
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas.
  • Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
  • Ensured proper handling and preservation methods while packaging and storing food products.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.

Work Study

Madison Middle School
Eugene, OR
09.2016 - 06.2018
  • Assisted group with any clerical need by efficiently handling telephone calls (multi line), records management needs and correspondence.
  • Greeted office visitors, provided information and directed to appropriate personnel to maximize team efficiency.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Watched over student office assistants.
  • Completed various tasks such as honor roll certificates, making labels, and creating binders for other stall members.

Education

High School Diploma -

North Eugene High School
Eugene, OR

Some College (No Degree) - Early Childhood Development

Lane Community College
Eugene, OR

Skills

  • Highly Organized
  • Customer assistance
  • Multi Line phones
  • Opening accounts
  • Report Writing
  • Effective Problem Solving
  • Document Management
  • Positive Attitude

Timeline

Sr Office Assistant

Lane County Public Works
10.2022 - Current

Loan Servicing Representative

Summit Bank
10.2021 - 10.2022

Universal Banker

Summit Bank
01.2021 - Current

Cashier

Bimart
04.2019 - 01.2021

Crew Member

Papa Murphy's Take 'N' Bake Pizza
10.2018 - 04.2019

Work Study

Madison Middle School
09.2016 - 06.2018

High School Diploma -

North Eugene High School

Some College (No Degree) - Early Childhood Development

Lane Community College

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Delaney Hecker