Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delaney Hildebrand

Grand Rapids

Summary

Dynamic Operations Coordinator with a proven track record at Family Promise Of Grand Rapids, excelling in process implementation and cross-departmental collaboration. Enhanced operational efficiency through meticulous scheduling management and effective resource allocation. Recognized for training and mentoring staff, fostering a culture of excellence and teamwork.

Overview

4
4
years of professional experience

Work History

Operations Coordinator

Family Promise Of Grand Rapids
08.2025 - Current
  • Coordinated cross-departmental communication to streamline operational workflows and enhance collaboration.
  • Assisted in project management by tracking deliverables, timelines, and resource allocation effectively.
  • Implemented process improvements that increased efficiency in daily operations and reduced turnaround times.
  • Developed and maintained detailed documentation for standard operating procedures to ensure consistency.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.

Bartender

The Score Restaurant & Sports Bar
05.2025 - Current
  • Crafted innovative cocktails and beverage presentations to enhance customer experience.
  • Trained and mentored junior bartenders on drink preparation and service standards.
  • Managed inventory levels, ensuring timely replenishment of bar supplies and ingredients.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.

Server Trainer

The Score Restaurant & Sports Bar
05.2022 - Current
  • Trained new servers on menu knowledge and customer service protocols.
  • Assisted in developing training materials for onboarding processes.
  • Conducted role-playing exercises to enhance server performance under pressure.
  • Monitored service delivery to ensure adherence to company standards.

Intern

Family Promise Of Grand Rapids
05.2025 - 08.2025
  • Assisted in project coordination, ensuring timely completion of deliverables.
  • Conducted research to support strategic initiatives and decision-making processes.
  • Developed and maintained documentation for operational procedures and best practices.
  • Collaborated with cross-functional teams to enhance communication and workflow efficiency.
  • Reduced errors in payroll calculations through meticulous attention to detail and thorough cross-checking.

Server

River North Public House
08.2021 - 05.2022
  • Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
  • Assisted in setting up tables, ensuring proper arrangements for efficient service during peak hours.

Education

Bachelor of Science - Public And Nonprofit Administrations

Grand Valley State University
Allendale, MI
12-2025

Skills

  • Scheduling management
  • Customer invoicing
  • Process implementation
  • Supply ordering

Timeline

Operations Coordinator

Family Promise Of Grand Rapids
08.2025 - Current

Bartender

The Score Restaurant & Sports Bar
05.2025 - Current

Intern

Family Promise Of Grand Rapids
05.2025 - 08.2025

Server Trainer

The Score Restaurant & Sports Bar
05.2022 - Current

Server

River North Public House
08.2021 - 05.2022

Bachelor of Science - Public And Nonprofit Administrations

Grand Valley State University

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