Delaney Irvin

• Managed emergency service requests, prioritizing urgent HVAC repairs based on technician location, skill level, and job urgency.

• Maintained real-time communication with field technicians to update job statuses, track delays, and ensure seamless service delivery.

• Fielded high volumes of inbound calls from residential and commercial clients, addressing inquiries regarding service agreements, maintenance, and job status.

• Calculated and provided preliminary job quotes, explaining service packages and preventive maintenance agreements clearly to prospective clients.

• Tracked and ordered replacement parts (compressors, motors, filters, refrigerant) from vendors, ensuring timely arrival for scheduled repairs.

• Processed invoices, work orders, and technician timesheets, verifying job codes, labor hours, and materials used for accurate billing.

• Managed accounts receivable/payable, collecting payments, issuing receipts, and following up on overdue client balances.

• Assisted in managing day-to-day operations of residential properties, ensuring tenant satisfaction and property upkeep.
• Coordinated maintenance requests and vendor services to facilitate timely repairs and enhance property functionality.
• Supported lease administration by preparing documents, processing applications, and conducting tenant screenings efficiently.
• Implemented tracking systems for rent collections, reducing inconsistencies in financial reporting and improving cash flow management.

• Assisted prospective tenants with application processes and lease agreements.
• Conducted property tours, showcasing amenities and fostering positive relationships with potential residents.
• Managed resident communications, addressing inquiries and resolving concerns promptly to enhance satisfaction.
• Coordinated move-in schedules, ensuring smooth transitions for new residents and adherence to policies.

• Resolved customer inquiries through effective communication and product knowledge.
• Assisted in troubleshooting technical issues, ensuring timely resolutions for clients.
• Documented customer interactions accurately in CRM systems to maintain service quality.
• Collaborated with team members to improve response times and enhance service delivery.

• Assisted in patient care activities, ensuring comfort and safety.
• Monitored vital signs and reported changes to nursing staff promptly.
• Provided support in daily living tasks, fostering independence among residents.
• Maintained accurate patient records using electronic health systems.