Delaney Kelley
Summary
Dedicated to leveraging data analytics and visualizations, my career focus is on aiding colleagues and clients in making strategic business decisions and optimizing organizational processes. Possessing a quantitative mindset, I actively seek opportunities to refine my skills, emphasizing efficiency and strategic thinking in my professional pursuits.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Associate Account Manager
The Nielsen Company
Remote
2022.04 - Current
- Led and supported the setup and delivery of various projects across media evaluation, market research, and social/digital analysis
- Provided valuable analytics and insights to high-value clients that sponsor sporting events
- Utilized project management, data analysis, and communication skills to ensure successful project outcomes
- Trained and mentored new account representatives to deliver outstanding service
- Met and exceeded established quotas for client satisfaction and account growth
- Addressed account inquiries and provided updated data from CRM software
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention
Golf Shop Manager
Tournament Players Club - PGA Tour
San Antonio, Texas
2021.07 - 2024.04
- Assisted with merchandising and inventory organization
- Provided outstanding customer service to both members and guests
- Oversaw logistics and operations to deliver process optimizations and efficiencies
- Completed opening and closing procedures, from product replenishment to daily activity and revenue reports
- Handled high-volume telephone and email inquiries to minimize backlogs
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations
- Worked flexible hours, covering nights, weekends, and bank holidays
- Demonstrated respect, friendliness, and willingness to help wherever needed
Business Analyst Intern
Mosaic Human Capital Solutions
San Antonio, Texas
2021.06 - 2022.02
- Utilized Microsoft Excel, Google Sheets, and Tableau to craft compelling visual representations for the efficient summarization of intricate data sets
- Ensured accuracy and accessibility by proficiently organizing and managing data in spreadsheets.
- Translated intricate data into clear and understandable formats, facilitating effective communication
- Utilized data-driven insights to promote Human Resources recruiting business to corporations
- Gained a deeper understanding of data's role within overall business processes
Golf Coach's Assistant
Trinity University
San Antonio, Texas
2017.08 - 2020.03
- Maintained detailed spreadsheets for tracking equipment and travel expenses
- Oversaw schedules, paperwork, and travel arrangements, ensuring smooth day-to-day operations
- Established and managed a logical digital filing system for impeccable record-keeping
- Created email notifications, invitations, and agendas for meetings, events, and appointments
Education
Bachelor of Science - Mathematical Finance & Economics
Trinity University
San Antonio, Texas 2017.08 - 2021.05
Skills
- Microsoft Office (Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Teams)
- Data Analytics
- Google Suite (Google Sheets, Google Slides, Google Docs, Google Meet, Google Chat)
- Zoom
- Tableau
- Slack
- Account Management
- mondaycom
- Notion
- Collaborative
- Positive Attitude
- Problem Solver
- Self Motivated
- Organized
- Flexible
- Prioritizing Workflows
- Oral and Written Communication
- Coachable:
Languages
English
Native
Timeline
Associate Account Manager
The Nielsen Company
2022.04 - Current
Golf Shop Manager
Tournament Players Club - PGA Tour
2021.07 - 2024.04
Business Analyst Intern
Mosaic Human Capital Solutions
2021.06 - 2022.02
Golf Coach's Assistant
Trinity University
2017.08 - 2020.03
Bachelor of Science - Mathematical Finance & Economics
Trinity University
2017.08 - 2021.05