Delaney Kercheval
Newark,TX
Summary
Dependable team member providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. A hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Server
Hopdoddy Burger Bar
10.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Daycare Assistant
Primrose Day Care
04.2023 - 08.2023
- Used patience, skill, and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat, and hazard-free areas to protect kids, personnel, and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Applied positive behavior management techniques to enhance social interactions.
- Created a safe and engaging learning environment for groups of diverse children with various learning styles.
Server Assistant
Main Event
07.2020 - 10.2022
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Provided attentive service and proactively assessed guest needs.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
High School Diploma -
V R Eaton High School
Fort Worth, TX05.2023
Skills
- Guest Engagement
- Safe Food Handling
- Supply Restocking
- Regulatory Compliance
Timeline
Server
Hopdoddy Burger Bar
10.2023 - Current
Daycare Assistant
Primrose Day Care
04.2023 - 08.2023
Server Assistant
Main Event
07.2020 - 10.2022
High School Diploma -
V R Eaton High School