Delaney Lancry
Tucson,AZ
Summary
Hello, my name is Delaney Lancry and I am currently a sophomore at The University of Arizona. I am from Cleveland, Ohio and I just moved here last year. I would love to help the Sol y Luna community as much as possible.
Overview
2
2
years of professional experience
Work History
Mabels BBQ
Michael Symon Restaurants
Cleveland, OH
05.2022 - 08.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Prive Nail Spa
Anthony Vince Nail Spa, Peninsula Town Center
Cleveland, OH
05.2022 - 08.2022
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Organized sales area and workstation to showcase products and boost sales.
- Processed payments, entering sales in the register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
Cleveland Yoga
Cleveland Yoga Co
Cleveland, OH
10.2020 - 08.2021
- Explained different yoga styles and poses to students.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Collaborated with coworkers to maximize the potential for successful business growth.
- Assisted management with activities to plan and oversee events and programs.
ML Tavern
ML Tavern Co.
Cleveland, OH
05.2020 - 09.2020
- Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
Education
High School Diploma -
Orange High School
Cleveland 05.2021 - 05.2021
No Degree - N/A
University of Arizona
Tucson, AZSkills
Complaint resolution
Sales expertise
Staff education and training
Multi-line phone talent
Business processes and procedures
Interactive communication skills
Timeline
Mabels BBQ
Michael Symon Restaurants
05.2022 - 08.2022
Prive Nail Spa
Anthony Vince Nail Spa, Peninsula Town Center
05.2022 - 08.2022
High School Diploma -
Orange High School
05.2021 - 05.2021
Cleveland Yoga
Cleveland Yoga Co
10.2020 - 08.2021
ML Tavern
ML Tavern Co.
05.2020 - 09.2020
No Degree - N/A
University of Arizona