Alexander Lyle
Cumming,GA
Summary
Dynamic customer service professional with a proven track record at Papa John's Pizza, excelling in enhancing client satisfaction and driving sales growth. Skilled in active listening and critical thinking, I effectively resolved customer issues, fostering loyalty and repeat business. Committed to operational excellence and continuous improvement in service delivery. I am also a very fast learner when it comes to new systems.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Hot Box
Alpharetta
10.2025 - 02.2026
- Assisted customers with inquiries and product information, enhancing overall satisfaction.
- Processed customer orders efficiently, ensuring timely delivery and accuracy.
- Resolved complaints amicably, fostering positive customer relationships.
- Maintained thorough knowledge of products and services to provide accurate support.
- Evaluated service procedures regularly, identifying opportunities for operational enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
General Manager
Papa John's Pizza
Alpharetta, GA
04.2015 - 02.2024
- Assisted in developing operational strategies to enhance team performance.
- Supported daily management tasks, ensuring smooth operations across departments.
- Participated in training sessions to understand company policies and procedures.
- Collaborated with cross-functional teams to implement process improvements.
- Maintained inventory accuracy through diligent tracking and reporting practices.
- Contributed to team meetings by providing insights on workflow efficiency.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Customer Service Representative
Ace Hardware
Cumming, GA
04.2019 - 11.2019
- Collaborated with team members to streamline customer service processes and improve response times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
GED -
Alpharetta High School
Alpharetta, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Hot Box
10.2025 - 02.2026
Customer Service Representative
Ace Hardware
04.2019 - 11.2019
General Manager
Papa John's Pizza
04.2015 - 02.2024
GED -
Alpharetta High School