Delaney McIntyre
Escanaba,MI
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
Work History
Barista
Biggby
Escanaba, MI
01.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Created original artwork for specials board display daily.
Food Runner
Fresh Water Tavern
Escanaba, MI
06.2021 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Organized and replenished supplies at food stations to optimize team performance.
Table Busser
Fresh Water Tavern
Escanaba, MI
06.2021 - Current
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Supported servers by responding to guest needs and retrieving items.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Removed debris and trash from dining area to keep rooms clean and fresh for guests.
- Trained new staff in bussing and cleaning procedures.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
Hostess
Hudson's Bar & Grill
Escanaba, MI
03.2021 - 07.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Education
High School Diploma -
Escanaba Area Public High School
Escanaba, MI05.2023
Skills
- Food Storage Management
- Workstation Maintenance
- Food Serving and Preparation
- Hospitality and Professionalism
- Customer Retention
- Leading Employees
- Cash Register Operations
- Ability to Adapt
- Exceptional Customer Service
- Time Management
Excercise
I enjoy being active, whether it's going for a run or walk, doing yoga, or weightlifting. Being active really helps me clear my head and focus so I do my best to weave it in to my lifestyle whenever I can.
Additional Information
I am a great communicator and a hard worker. I always set goals and strive to accomplish them with hard work and positivity.
Languages
Spanish
Elementary
Timeline
Barista
Biggby
01.2022 - Current
Food Runner
Fresh Water Tavern
06.2021 - Current
Table Busser
Fresh Water Tavern
06.2021 - Current
Hostess
Hudson's Bar & Grill
03.2021 - 07.2021
High School Diploma -
Escanaba Area Public High School
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